Bad Customer Service from Surplus Computers

Recently ordered a simple PC2100 1 Gig memory stick (for the kids computer), they sent me the wrong speed, a PC1600, and are proving to be very difficult to return the product. First I have to talk with a tech via E-mail, then fill out an RMA form and wait for them to issue me a number then I am to send it back to them and wait for them to figure out if they can accept it? From now on I'm sticking with Newegg.com exclusively.

 

Thanks for the heads up!

 

Update,
Have sent in via E-mail three times the RMA request form, a copy of the shiiping list, and finally the third time a photograph of the item in question. I'll draw the line when they want a plaster cast made of the memory stick.
Memory stick

 

this is getting old, latest E-mail

 

Unfortunately you're becoming familiar with the technology retailers standard practice. There are very few places that don't operate like this. If you've bought something cheap and something goes wrong, they ignore it. After all, it's not like you're going to sue them for 20 dollars. The only solution in these cases is if it's a faulty product, have it repaired or cut your losses, or if it's a wrong product, sell it. Either that or actually sue them for twenty dollars.

 

Or, just keep on reporting what happens and leave a bad taste in everyone's mouth...While praising the virtues of a company that actually takes care of its customers (NewEgg.com(

 

You can't call the company? I'm sure they have a phone number somewhere.

 

They are to be contacted now by either E-mail or fax or snail-mail, I've tried all three now.
going to send the sixth E-mail tonight.

 

Invoke your statutory consumer rights. Take your complaint to city hall

 

Finally a reply from them.
Like two weeks and counting,
I'm glad this was not critical.
Of course no mention that they shipped the wrong part!

 

Good to hear that they finally responded. If I were you though, I would leave a letter of complaint inside with the RMA explaining them that it took 2 weeks for the RMA to complete and that you were without your computer for this time (just lie xD)

 

Next step. Better Business Bureau complaint, and a couple of bad reviews on bizrate.com

 

Good next step.

 

To be fair it's worked out better for you than many. With some companies it can take months and threat of legal action before they'll do anything. Some companies, even when threatened with legal action simply say "bring it!". I'm not joking either, Micro Direct in the UK take that attitude.

 

Let's see what happems how fast they turn it around. I have ordered from them a few times in the past, but after checking their reviews, see that they have a long history of bad dealings similar to mine over the years. In this case, they plainly mislabeled the anti-static sleeve and had a PC-1600 stick inside the bag which said PC-2100. Working on three weeks now. Kinda sad. If we the public protest bad service by refusing to deal with bad merchants, then they should go away once and for all. Just my 2¢ worth.

 

Labeling wrong is something that happens a lot with online retailers. They just try to get the product out to you fast which is when mistakes happen. If a mistake on their end happens though, they should not take 2 weeks. I bet they get a lot of complaint emails if it took them that long.

 

Directly from the Better Business Bureau's website, well now you all know to stay away from this company.

Still awaiting a response from them regarding the replacement.

 

If you paid by CC can you dispute the charge?

 

Finally a response after almost one month?