Let me start by saying I'm not sure if this is a virus/spyware problem. My mom's computer was massively infected with worms and viruses, so much so that it was almost unusable. So I did a total restore. I installed the latest AVG, AdAware, and Spybot. Anytime I try to run any of them, even in safe mode, the computer freezes up midscan. I'm totally at a loss as to how to fix this. The only manual alterations I made was deleting/uninstalling windows messenger. I have a HiJackThis log if its needed. Anyone have any ideas?
I finally got AVG and AdAware to run but spybot still freezes up the computer. Here is the log: Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\windows\system\hpsysdrv.exe C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe C:\HP\KBD\KBD.EXE C:\WINDOWS\system32\dla\tfswctrl.exe C:\WINDOWS\System32\RUNDLL32.EXE C:\PROGRA~1\Grisoft\AVG7\avgcc.exe C:\Program Files\Winamp\winampa.exe C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe C:\PROGRA~1\Grisoft\AVG7\avgemc.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE C:\Program Files\Mozilla Firefox\firefox.exe C:\downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us6.hpwis.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us6.hpwis.com/ O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [EPSON Stylus C64 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE /P23 "EPSON Stylus C64 Series" /O6 "USB001" /M "Stylus C64" O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
I need the beginning four lines to see what OS you are running, and what you need and don't need to install.
Sorry I am no longer at my mom's house to get the lines you need. I do know the computer is running windows xp SP1.
You are also missing about 50% of your entire logfile. For me to fix your computer, I need the other entries
I'm not even in the same state as the computer anymore, so I can't even get the information you need. I'm sorry, but thank you for looking anyway.
Oh. Well, ouch. If you can, have whoever owns the computer to post the logfile. If not, then no problem
I tried walking my mom through it on the phone, and that just lead to her getting mad at me. So I think I'll just have to call it quits on this problem until I visit her again. Thank you for your time and patience.
