I hava been battling to rid my PC of cool.exe (I think it is a dialler) without success, if I kill the process, it is back in a matter of seconds, and reistalls itself as a connection in my Internet Options. Below is my HijackThis log: Logfile of HijackThis v1.99.1 Scan saved at 23:51:11, on 06/08/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5450.0004) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MSMPSVC.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\SearchIndexer.exe C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe C:\Program Files\Microsoft Windows OneCare Live\winss.exe C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\lexpps.exe C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MpEng.exe C:\WINDOWS\system32\cool.exe C:\Program Files\Messenger\msmsgs.exe C:\Documents and Settings\Rich\Desktop\HijackThis_v1.99.1.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/ O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: ViewerHelper Class - {78104A01-8E71-4F30-9A36-3793799615B4} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.0.0971.28/WinSSWebAgent.CAB O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - O16 - DPF: {30CADB40-6FD7-433F-BF0D-4827CA7B5BDF} (FavImport Class) - https://favorites.live.com/cab/ImportAx.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/download/scanner/wlscbase5059.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144324922808 O16 - DPF: {7C405D1B-4007-11D3-8B8E-00104B3E656F} (SBCRecorderPlayer Control) - https://www.vodafone.net/VoiceRecorder/SBCRP.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: rmh - {23C585BB-48FF-4865-8934-185F0A7EB84C} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/msword - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/vnd-backup-octet-stream - {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll O18 - Filter: application/vnd-viewer - {CD4527E8-4FC7-48DB-9806-10537B501237} - (no file) O18 - Filter: application/vnd.ms-excel - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/vnd.ms-powerpoint - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/x-microsoft-rpmsg-message - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXMLMF.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: winqio32 - C:\WINDOWS\SYSTEM32\winqio32.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: MSMPSVC - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MSMPSVC.exe" -n 4 (file missing) O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
Download the following programs: AVG and Ewido http://free.grisoft.com/doc/1 Spybot Search and Destroy http://www.safer-networking.org/en/download/ Prevx1 http://www.prevx.com/security.asp Install and update all. Run AVG, Ewido and Spybot in safe mode(press F8 upon boot, select "Safe Mode" from menu) Restart in normal mode and run Prevx1. If items go to "Jail" attemp to delete them. Do not worry if they will not delete, Prevx1 will nto allow them to run. Post a new HijackThis log. I will then tell you what to delete if any still remain.
I have done as instructed. However, Privx did not run completely, three times, ending at about 57-58%. But below is the log after the third attempt. Logfile of HijackThis v1.99.1 Scan saved at 23:49:37, on 07/08/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5450.0004) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MSMPSVC.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MpEng.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\Program Files\ewido anti-spyware 4.0\guard.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Prevx1\PXAgent.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\SearchIndexer.exe C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe C:\Program Files\Microsoft Windows OneCare Live\winss.exe C:\WINDOWS\system32\wscntfy.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe C:\Program Files\ewido anti-spyware 4.0\ewido.exe C:\Program Files\Prevx1\PXConsole.exe C:\Documents and Settings\Rich\Desktop\HijackThis_v1.99.1.exe C:\WINDOWS\system32\SearchFilterHost.exe C:\WINDOWS\system32\SearchProtocolHost.exe C:\Program Files\Messenger\msmsgs.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/ O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Malicious Scripts Scanner - {55EA1964-F5E4-4D6A-B9B2-125B37655FCB} - C:\Documents and Settings\All Users\Application Data\Prevx\pxbho.dll O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: ViewerHelper Class - {78104A01-8E71-4F30-9A36-3793799615B4} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized O4 - HKLM\..\Run: [PrevxOne] C:\Program Files\Prevx1\PXConsole.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.0.0971.28/WinSSWebAgent.CAB O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - O16 - DPF: {30CADB40-6FD7-433F-BF0D-4827CA7B5BDF} (FavImport Class) - https://favorites.live.com/cab/ImportAx.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/download/scanner/wlscbase5059.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144324922808 O16 - DPF: {7C405D1B-4007-11D3-8B8E-00104B3E656F} (SBCRecorderPlayer Control) - https://www.vodafone.net/VoiceRecorder/SBCRP.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: rmh - {23C585BB-48FF-4865-8934-185F0A7EB84C} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/msword - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/vnd-backup-octet-stream - {1E66F26B-79EE-11D2-8710-00C04F79ED0D} - mscoree.dll O18 - Filter: application/vnd-viewer - {CD4527E8-4FC7-48DB-9806-10537B501237} - (no file) O18 - Filter: application/vnd.ms-excel - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/vnd.ms-powerpoint - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter: application/x-microsoft-rpmsg-message - {DFF82902-0B96-3B98-6F62-D655E146A23A} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXMLMF.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: winqio32 - winqio32.dll (file missing) O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: MSMPSVC - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MSMPSVC.exe" -n 4 (file missing) O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Prevx Agent (PREVXAgent) - Unknown owner - C:\Program Files\Prevx1\PXAgent.exe" -f (file missing) O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
Ok, run a scan with HijackThis, check to fix this. [bold]O20 - Winlogon Notify: winqio32 - winqio32.dll (file missing) [/bold] Let me know if you still experience problems.
