I get nothin but NTSC out of 5100. I do not know if this is a failure, or can be switched to PAL, or wanted by Pio. Another thread in between dvin/out in german is http://www.dvdboard.de/forum/showthread.php?s=&postid=507791#post507791 Found there a link to capturing/"transfering" software called "WinDV". I downloaded this but need a little time to try out: http://windv.mourek.cz/ Goodnight Y. Ralf
Hi Chris/Ralf, Spoke to the DVD Recorder tech Guy at Pioneer today - who is very 'There is no problem with the player!!!!' I insited the unit was forcing NTSC signals through DV out & not allowing PAL signal to PC/Camcorders. He asked me to break everything down inc settings being used etc etc and email him direct - also requsted that if anyone I knew also having same problems he needs proof & to get them to email him with all details & settings being used!! His name is: Richard Fraser (direct email below) [bold]richard_fraser@pgb.pioneer.co.uk[/bold] So please pass on his email to anyone it may concern so he actually gets the point that something is wrong!!! As he is totally denying any problem with this player & says it must be something we are doing in the settings!!!
mijac, You must be a 'righteous person' everytime I tried Richards tel or email I get either a referral to go to the website or else an answer machine saying that Pioneer Tech is VERY busy please do something else..........' Anyway I have the names of the two guys I spoke to at Pioneer the last time. They will remember me. So I 'll try Richard also. Let me know how you get on. ASKDirect are willing to take the 5100 back - but that's not the answer is it?? cheers Chris
I went straight through switchboard & demanded to speak to him LOL - he's the bloke that knows everything (supposedly) about DVD-recorder to PC connection!! & is kind of being arrogant. I told him of fact that someone in his office: Andrew Williams told me the problem with DV out is I may be playing NTSC source footage which doesnt transfer & to make sure my source footage was PAL???? and whjat does the player do - transfers NTSC only though DV out - diffrent story today though - Richard Fraser states it will transfer any signal - funny that as my DVR7000, their former model doesnt transfer NTSC through DV only PAL!! So put it all down on email Chris, mainly with regard to DV direct out from 5100 to PC & camcorder ...
And no its not the point that refunds on the player is available - you bought it to do what's it's supposed to do!! And I get fed up of shelling out money for products that never do what they're supposed to!!! He'll probably give you some excuse also that the DV connection is only supposed to be for Camcorders - this is crap all the people Ive spoken to DV specialists tell me it's just a standard signal & standard firewire cards should accept signals - If that was the case why am I recieving a NTSC signal into my PC???? and an exretemly distorted PAL picture when it feels like it. Something tells me If I got hold of a US model it would transfer PAL fine and not NTSC!!!
mijac, I have spoken with Richard before - I know what you mean. I get short ansers on email in the past regarding my Pioneer DVR S-201 recorder (a £3,000 machine) and still get the feeling we are just a bit of a nuisance. I will email and then email Europe and then Japan, whatever it takes. Trouble is ASK want the machine back or else for me to keep it. Can't blame them. Don't refer Richard Fraser to this site or he'll get even more remote!!!!! The thing that bugs me is this. Tech Support is a joke and Customer Relations people means - Trained by Basil Fawlty! Without us buying their products none of the superior beings would even have a job. If you are not a 'people person' why the heck go in for a job that demands you are??? Finally - have you noticed that most Tech Support depts hide behind answering machines, web sites and everything else that excuses them from speaking to folk who have problems. The final insult is to be told, 'sorry don't know, it's a domestic unit and it does what it does' ( a la Pioneer 5100)
Don't worry I havent refered him here!! And yes I have noticed - extremley poor customer relations - pointing from website to website and posting enquiries that are never answered and waiting 1hr+ on phone to receive nothing but Questions in return of Questions from the 'support' team. Ive just emailed him - Im sure I shouldnt get my hopes up in the slightest for a response anytime soon. One thing I did remember I was told by Andrew Williams was to connect both 'pioneer' dvd - recorders via DV (as this over-rides anything)to see if the output 'truly' is working - in which case the 5100 should be sold as 'only compatible with other pionner devices' - and yes it does work - but it works with nothing else!!
Here's what I emailed to Richard Fraser, "Hello Richard, I am contacting you as a result of recently buying a new Pioneer 5100 HS from ASKDirect and finding that there appears to be a dv signal issue that is causing me and many others, according to the Internet, a raft of problems concerning the dv in and dv out signal. Below is a copy of what I have posted on many forums, including Pioneer, Canopus,etc. One thing is clear all users of newly bought 5100's are having dv problems. Here's mine. 1. I just bought a Pioneer dvr 5100 HS DVD recorder/player. set it up and the following occurs:- The 5100 has dv in/out. If I plug my Sony DSR 11 into the 5100 I can get dv in/out. No problems. When I plug my Sony PD150 into the Pioneer 5100 no problem. However, if I plug my Canopus RexRT Pro NLE edit system breakout box direct to the Pioneer 5100 I get a 'Can't record' error stating 'no dv input signal'. Big Problem as this is why I bought the 5100! Yet when I then connect the ReXRT Pro firewire back into the DSR 11 vtr - it works fine. The pioneer handbook states that the dv signal input must be 'DVC-SD' only. Now the relevance - I wonder if the dv signal output by RexRT Pro has some information in it that the Pioneer does not like or if there is something 'missing' in the dv signal from my RexRT Pro edit system. If the Sony DVBK-1 output signal from the RexRT pro system is 'lacking' - can it be altered or adjusted/converted or am I doomed to sending the Pioneer DVD recorder back? Summary - the Pioneer 5100 HS DVD recorder does everything it says in the manual EXCEPT it refuses the dv signal from my edit system and ONLY the edit system. I'd love someone to tell me how I can get the dv signal to be recognised by the Pioneer which otherwise is a great machine. Surely there must be a way to normalise or standardise the signal from my Canopus RexRT Pro so that it satisfies this finicky Pioneer?? 2. My settings within the Pioneer are PAL and apart from that I set dv as the input signal when trying to get the dv input from my RexRT Pro system - clearly there is no 'device control' signal within the output from the RexRT pro board ( a professional system) 3. Many people including Miranda, and Kramer suggested I try my Sony Vaio lap top. I have the GRT716S - and tried to get a signal in from the Pioneer 5100 - here's where it get's worse. The Vaio has a modern capture, edit and DVD production application. When I plugged the 5100 in to the Vaio - the Vaio recognises an external AVC system but does not identify it as a camcorder or tape deck. Also, it immediately senses that the 5100 is sending an 'NTSC' signal as default and queries this fact. 4. When recording is attempted on the Vaio I get the same as the message when trying the RexRT pro edit system ' no dv input'. I feel, as do others that we are within a gnats whisker of getting the Pioneer to do what it says on the box i.e. 'dv in and dv out'. It is almost there. Maybe there is a firmware update that would get us all working. I run a video editing and DVD business and the 5100 seemed to be the only model out there to do what I wanted. Other users of the 5100 are as frustrated as me. I can give you references to sites where the 5100 is getting some bad press if you wish. My ideal solution to this is two-fold:- a. firmware update that will get my dv signal from the NLE edit system to be recognised by the 5100 or, b. an interim combo dv card that will 'fool' the 5100 into accepting the signal. Please treat this with some urgency as ASKDirect are either expecting Pioneer to come up with a fix, or else they want me to send the unit back. I know of two other guys who are thinking of sending their 5100's back too. That is not the answer to this. Hope you will respond and help us to help you to sort this one out. regards Chris Williams Proactive Video - Director ps previously spoken to Jim and Andrew at Pioneer. Quite willing to send this to Pioneer Europe or Japan if you think it might help??" Can't say fairer than that can you? Just said it!
Hello again, I mailed the DVOut/NTSC-problem to R.F. too. Asked him what info he needs to fix that problem. In the meantime I received a mail from Pioneer Germany (think it comes from Japan and gets translated automaticly/distortedly like the DVOut-picture): Guten Tag vielen Dank für Ihre freundliche Anfrage ich freue mich Ihre Frage aufzunehmen und zu beantworten nun die Pegelwerte der Netzbetreiber entsprechen nicht den Sollwerten (the (gauge?)values of the net-(work?IEEE1394 meant?)drivers do not meet specifications) PIONEER wird aber dennoch ein Update anbieten. (but PIONEER will offer an update) Ihre e-mail wurde aufgenommen und Sie erhalten in Kürze eine Nachricht über ein Update. (in short You will get message about an update) diese Info lässt sich unter Support auf der Homepage abrufen www.pioneer.de (look under support on www.pioneer.de) bzw. unter der Tel 02154 913 315 Mit freundlichen Grüssen PIONEER Hotline mail@pioneer-hotline.de Tel. 06039 800 99 99 So I trust to Mother Pioneer and wait for that update. Never go to sleep Yours Ralf
Time is 20.27 . 9oclock today evening I set a smile on my face and imagine U2 doing same... One should do this from time to time, after 20 1/2 posts f.e.
Hi Ralf, Would it be possible to translate that email you received from Pioneer about the update in some kind of English readable way or what is meant - I tried babelfish but it still confuses me LOL
Well, I tried my best using two dictionaries on table. Thats why I posted the german too - but sorry, it´s not really german. I read this as essential: The values given out of the IEEE1394-slot do not meet specifications. (Treiber=driver Betreiber=provider net=Netz Wert=value Pegel=gauge???? Soll=debit? what shold be?) But PIONEER will offer an update. In short You will get message about an update. This Info You can also find on our homepage www.pioneer.de under "support". Am I not good?
Thanks Ralf looks hopefull, wont inform the guy at UK pioneer will wait to see just what rubbish he gives for an excuse LOL
mijac - my German is impeccable - what I think Ralf is saying is this:- "Das macheengen is und pile ov doggenzy poopen - und until Pioneer ist getting istch actun togezer - vee may as vell vissel into das vind" Ralf - correct me if I'm wrong here!!!!
Ralf, sorry for mangling your language! You may well be 'the man' after all............. We'll forgive you for Herr Schroeder and Michael Schumacher!
The make-close is and pile ov doggenzy poopen - and until Pioneer is more togezer getting istch actun - vee May as vell vissel into vind LOL very funny
You have the choice: - should I buy any translation software (I will ask Pioneer for a hint) - should I change to french (ca etait terrifique, mon amis). My point is that I will continue in kitchen english till May because water temperature might not raise over 10 degree celsius. So I lean back very comfortable and secure here in - LETTER near Hannover/Germany (Letter is better...). After May???be??? Sharks.
I sent an email to Piooner.de asking when the fix would be available and guess what? They suggested I contact Pioneer GB!!! So I sent the 5100 back for a refund. It's pitiful.
Oh my. It so cold out there in the world. What shall I do with my time when we finish this struggle for the hidden but glorious benefits of the 5100?? I asked Toshiba via mail: is my MotionDV-Software trial or fully? They sent me a telephone number to ask... You´ll never walk alone.
