My dvd decrypter was working fine last week. I have a Sony DW-D22A. Now all of a sudden, any dvd I put into the drive shows up as medium not present. I have Nero 7 Premium installed on my computer as well. can anyone tell me what the problem could be? Device manager says that the device is working fine and there is no device updates. I would hate to have to go out and buy a new dvd burner. Thanks, Jason
Use Device Manager and unintsall both the burner and the communication channel it resides on. Upon system restart, both will be autoinstalled. The burner will be under DVD/CDROM Devices and the comm channel will be under IDE ATA/ATAPI Controllers unless you have a RAID controller to which the burner is communicating. Right click on the name of the burner and select Uninstall followed by OK. Right click on the channel the burner resides and select Uninstall followed by OK. Restart the system. You might also try going back to an earlier restore point.
It did not work. I forgot to mention that my dvd burner is USB. I unistalled the driver and dislodged the usb cable and turned off the burner. I then rebooted my computer then turned on the drive and put the usb cabel back in and my computer reinstalled the drive but I am still coming up with the same problem. I would venture to guess that I don't have a comm channel under IDE ATA/ATAPI Controllers since I am using USB. Any other suggestions? Thanks, Jason
You might also try using the external burner on a different system to see if it works. Sometimes changing the cable will solve the problem. The external enclosure can sometimes be the culprit.
Thank you for your responses. I think my drive just died. I tried both options (reinstalling DVD Decrypter and changing the cabels) and neither worked. I even tried to use Nero to burn some video files that I had on my computer and I still get errors. It seems that my drive is convinced that all of my dvds are not empty which they are. Also, when I try to use dvd decrypter, it seems that it is trying to load or read the disc itself since the light takes a long time to go off. I guess I should just get a new one :-( Jason
If your external enclosure is wonky, getting a new drive and putting it in the same case isn't going to solve your problem. Do you have another system ou can use to test the burner? The only way to know for sure is to maybe first test on another system as an external device. If that fails remove from the enclosure and install as an internal burner. If that works, the enclosure is faulty; otherwise the burner is bad.
I've had this problem before, after installing Nero. It killed the registry for my DVD burner. To check if your DVD burner is actually still working, try: 1. Boot it up in Safe Mode, see what happens. 2. Put in a Windows Installation disc, restart your comp, and see if it reads it. If your DVD burner is actually working from trying one of those methods, you know it is fine. I couldn't fix my registry, I backed up all my junk, formatted my C drive, reinstalled my OS.
As I posted earlier, I decided to finally give up since nothing was working. I ordered a new burner which was supposedly delivered today. Funny how I was sitting near the door waiting for it and I went to computer right here too and refreshed the FedEx tracking site and they said it was delivered just 5 minutes before. Funny, nothing was outside :-( Tonight I went back and tried with the current burner and somehow I was able to burn one dvd but then after that, it was back to the same old thing. Now, I am looking around and I went into my computer/properties for that drive the box that should show what my device is blank with a blinking cursor of which nothing can be typed in and under the drive name it just says Type: CD drive File System: Unknown - then I go under Hardware tab and keep trying to click down to where it says it is my dvd/rw drive but the apply button is not an option (in grey). Under autoplay, it says music files yet I keep on clicking dvd movie and then select decrypt with dvd decrypter and hit apply and then under the recording tab, I have nothing checked. Hopefully this is enough info that someone can come up with how to fix this. Oh, I also went into control panel/admin tools/computer management and did go down to my E: drive and it says cd-rom 1 and then dvd under that whereas my cd drive says says cd-rom 0 Well off to sleep. I am sick of staying up till 3,4,5 in the morning. It is already 1 a.m. and you are all probably sleep too. I hope to wake to find something else I can try. Thanks, Jason
Sorry, forgot to add one more thing. When I put any type disc in the drive, the light does not just blink and then load like before, it just stays steady and then says there is no disc in the drive. For the heck of it, I put a cd in the drive and it did not recognize that either. Off to sleep for real now, Jason
