eurovox red pixalating jumping

hi all been looking but cant see it anywhere i am on ntl erovox red and it keeps pixalating and jumping /cutting out any one any ideas ??????? cheers

 

What is your general location?

 

manchester

 

How long do you have this box? What firmware is on it, press menu, config, system info and tell me please.

Please use this link if you are experiencing problems with your connection in the UK on the VM network. This shows a constantly updated list of all VM areas throughout the UK that are down due to faults or upgrades.

http://status-cable.virginmedia.com/vmstatus/summary.do

 

sw ver 1.0 ssc4 jan 25 2007
hw ver 2.0 jan 25 2007 bootstrap v 002
and got the box about april

 

Cannot be 100% sure if it is a clone or not can you please click the link at the end of my post entitled SV EV Info and check from there. You may need to open your box to do this. If I do not know if it is a clone or genuine box I will not be able to tell you what firmware you need for your box.

And if I give you the wrong one it will brick your box.

 

ok broadbandwas down will do it now

 

ok hard to see the number so to be sure i took the cover off its a original box

 

OK before I give you info on upgrading the firmware have you tried a booster with a variable attenuator. Do you have your cable split?

 

have a splitter tried direct too not got a booster can get one any one you like the best ??

 

When you plug in to the direct cable feed press info twice on any of the channels you are having trouble with and tell me what it says for the signal strength please.

Sorry for the slow process but I will get you there in the end.

 

its hard to catch it at the rite time but looks anywhere between 75 and 80 ps seems quite high its ok about the time just thanks your taking the time to help

 

ok just put the orig box on thats jumping a little but no where near as much

 

75 is bordering on the bad side for the Eurovox tuner. So even before you upgrade the box I would recommend you buy a booster from either Maplins or Argos. You need to put the booster on the cable where it enters your house and then split it from there if you have to.

Try this first and then we can upgrade the firmware after that. Hopefully this will solve your problem.

 

ok will do i will get one from maplins tomorrow and let you know how i get on thanks

 

No problem if it does or doesnt work we will still upgrade to improve the box's performance either way if thats OK.