I got a evga 780i motherboard, q6600 2.4 Go Stepping Cpu, 2 gb 667 memory, 8800gt 512 factory overclocked to 625, 750 watt power supply. my problem is that while im watching a movie,show,etc. i get green lines going down on the video and a small box of green lines on the mouse pointer. then the video just shuts off and i have to reboot to get it working again. What can be the cause for this? im tired of having to reboot the system. video card has latest drivers. i have uninstalled and reinstalled drivers. i've tried underclocking the video card to 600 with same results. i overclocked the cpu to 3.0 not changing the memory what so ever. same thing happens. it happens when everything is set to default. 2.4 cpu and 667 memory. Do i need to contact XFX to replace the card or is it something else? thanks
It's either a faulty graphics card or a dodgy power feed to the graphics card. Which brand is the PSU?
ultra. i did alot of reading before i decided to get this one. it has four power connectors for video cards.
Ultra PSUs, whilst supporting impressive specs, are very poorly made. I suggest you have it replaced as a precautionary measure more than anything else. A lot of the reviews speak highly, but many speak very negatively, and as far as I can see, it isn't bad luck - it's bad build quality.
i dont think its the power supply. this happens only while im watching something. other than that i can play games for hours with nothing happening.
Given that, I would think it's the graphics card, although I'm surprised it doesn't happen with games even if it was. I still stand by the precautionary measure on the Ultra PSU though.
ill take that into consideration. by any chance could it be the memory? cuz after awhile it just shuts off. no sound no video but the computer is still on. like if it fails or something. as far as the video goes. i get green lines. its active for a good 30 secs then everything just freezes and then goes blank.
When video crashes occur, the system often still responds for a short period of time after that point but with no picture - eventually the system cottons on and stops responding itself. It's odd that the problem is only cause by actual video files, but codecs etc. can't cause crashes that severe. I'd still place it with the graphics card. If it was a memory issue it'd be more likely to happen with games.
ive had the card a month today. so i aint sure if im able to return it. unless i have have warrenty with xfx.
XFX will warranty the card for several years - send it back to them. Do you only get a 30 day retail warranty in the US? In the UK it's 12 months...
well from tigerdirect.com. i think its only 30 days. oh i checked the error report and this is what i get. Product Windows Problem Video hardware error Date 3/24/2008 3:10 PM Status Not Reported Description A problem with your video hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1033 Files that help describe the problem WD-20080321-2355.dmp sysdata.xml Version.txt Extra information about the problem BCCode: 117 BCP1: FFFFFA8003A194E0 BCP2: FFFFF980042525F0 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1
i did some searching around and this aint the only video card with this trouble. im still looking around but cant see to find anything. one person said that he changed the memory sticks and that he hasnt had an issue since. i need a memory upgrade to finish off this comptuer.
says it all really eh? I'm unfamiliar with warranty legislaton in the US, since I don't live there, but in the UK it's the law for any retailer to offer a 12 month warranty on a product unless it's unreasonable for them to do so (consumable parts for example).
i give up im just goin to send it back. hopefully when i get a new one it dont turn out to be the same problem.
