HD stops reading, Nero not aware of problem

Discussion in 'Nero discussion' started by menicucci, Jul 24, 2005.

  1. menicucci

    menicucci Member

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    [bold]BASICS:[/bold] I have a new LG GSA-5163D external DVD/CD burner and I'm running Nero Burning ROM 6.6.0.15 while trying to burn a data DVD. I'm using SONY DVD+R disks.

    [bold]PROBLEM:[/bold] Consistently, when burning a DVD the process begins perfectly and progresses until anywhere from 20% - 60%. Then, the hard drive stops reading, the progress bar stops moving forward (ie. the percentage of completion stops increasing), but no errors come up in Nero and, in fact, the timer continues keeping the time without stopping. That is, Nero does [bold]not[/bold] hang, and yet no more burning is taking place. The burner's light continues blinking as it had been doing. I'm forced at this point to physically turn off the power of the burner (this is the only way...I can't stop the burning process from Nero). At that point, of course, all types of errors pop up in Nero, as would be expected. I'm including a log of one of these instances below, though I won't include the "errors" at the bottom as they are the result of my turning off the burner, not indications of the real problem. Interestingly, this same exact problem happens when I try to burn CD's (ie. not DVD's) at speeds higher than 8X.

    [bold]I'VE TRIED:[/bold] Despite my newbie status, I've read through posts here for a couple of weeks and haven't found any solutions. I've loaded in the ASPI driver, I've uninstalled (using the clean tool) and reinstalled Nero (using the driver cleaner and registry checker). I've disable Windows' burning on all drives. Suspecting the hard drive was reading too slowly, I did a "determine maximum speed" test before another burn and it said the hard drive was reading at 7.9X (I'm only burning at 4X). I know media is the cause of most problems, but I believed that SONY media were of good quality? I also have tried shutting down all non-essential processes before, including virus scan.

    Here is the log:

    ***************************************************************
    Windows XP 5.1
    IA32
    WinAspi: File 'Wnaspi32.dll': Ver=4.71 (0002), size=45056 bytes, created 7/17/2002 9:20:56 AM
    ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
    Nero Version: 6.6.0.15
    Internal Version: 6, 6, 0, 15h

    Recorder: <HL-DT-ST DVDRAM GSA-5163D>Version: A103 - HA 2 TA 0 - 6.6.0.15
    Adapter driver: <> HA 2
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?
    CD-ROM: <QSI CDRW/DVD SBW-241>Version: VH07 - HA 1 TA 0 - 6.6.0.15
    Adapter driver: <atapi> HA 1

    === Scsi-Device-Map ===
    DiskPeripheral : IC25N040ATCS04-0 atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : QSI CDRW/DVD SBW-241 atapi Port 1 ID 0 DMA: On

    === CDRom-Device-Map ===
    QSI CDRW/DVD SBW-241 D: CDRom1
    HL-DT-ST DVDRAM GSA-5163D E: CDRom2
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 66060288 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 446MB (457712kB)
    Free physical memory: 153MB (157112kB)
    Memory in use : 65 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    24.7.2005
    ISO compilation
    1:50:12 PM #1 Text 0 File Isodoc.cpp, Line 6314
    Iso document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet : TRUE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : TRUE
    Write ISO9660 ;1 file extensions : TRUE

    1:50:12 PM #2 Text 0 File Reader.cpp, Line 127
    Reader running

    1:50:12 PM #3 Text 0 File Writer.cpp, Line 122
    Writer HL-DT-ST DVDRAM GSA-5163D running

    1:50:12 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3309
    First writeable address = 0 (0x00000000)

    1:50:12 PM #5 Text 0 File Burncd.cpp, Line 3231
    Turn on Disc-At-Once, using DVD media

    1:50:12 PM #6 Text 0 File DlgWaitCD.cpp, Line 269
    Last possible write address on media: 2295103 (510:01.28, 4482MB)
    Last address to be written: 918943 (204:12.43, 1794MB)

    1:50:12 PM #7 Text 0 File DlgWaitCD.cpp, Line 281
    Write in overburning mode: NO (enabled: CD)

    1:50:12 PM #8 Text 0 File DlgWaitCD.cpp, Line 2477
    Recorder: HL-DT-ST DVDRAM GSA-5163D, Media type: DVD+R
    Disc Manufacturer ID: SONY, Media Type ID: D11, Product revision number: 0
    Disc Application Code: 0, Extended Information Indicators: 3

    1:50:12 PM #9 Text 0 File DlgWaitCD.cpp, Line 447
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    1:50:13 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 830
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 918944 (918944) = #918944/204:12.44
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 918944 blocks [HL-DT-ST DVDRAM GSA-5163D]
    --------------------------------------------------------------

    1:50:13 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1043
    Prepare recorder [HL-DT-ST DVDRAM GSA-5163D] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1881997312, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    918944 | lead-out | 1 | 0x41 | 0x00

    1:50:13 PM #12 Phase 24 File dlgbrnst.cpp, Line 1832
    Caching of files started

    1:50:15 PM #13 Text 0 File Burncd.cpp, Line 4116
    Cache writing successful.

    1:50:15 PM #14 Phase 25 File dlgbrnst.cpp, Line 1832
    Caching of files completed

    1:50:15 PM #15 Phase 36 File dlgbrnst.cpp, Line 1832
    Burn process started at 4x (5,540 KB/s)

    1:50:15 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2643
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    1:50:15 PM #17 Text 0 File Cdrdrv.cpp, Line 8821
    ---- DVD Structure: Physical Format Information (00h) ----
    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD+R (10), Part Version: 1
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 26053F h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Disc Application Code: 0 / 0 h
    Extended Information indicators: 3 h
    Disc Manufacturer ID: SONY....
    Media type ID: D11
    Product revision number: 0
    Number of Physical format information bytes in use in ADIP up to byte 63: 56
    Media Specific [16..63]:
    00 00 03 53 4F 4E 59 00 - 00 00 00 44 31 31 00 38 ...SONY....D11.8
    23 54 37 14 00 32 6F 00 - 96 6A 17 19 0C 0C 0A 0B #T7..2o..j......
    01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................

    1:50:15 PM #18 Text 0 File DVDR.cpp, Line 5058
    Drive: HL-DT-ST DVDRAM GSA-5163D
    Book Type request [LG]: DVD-ROM
    Changing the Book Type was finished successfully, return code 0

    1:50:15 PM #19 CDR -1207 File DVDR.cpp, Line 4988
    Book Type automatically set to: DVD-ROM

    1:50:15 PM #20 Text 0 File DVDPlusRW.cpp, Line 663
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    *******************************************************************
    At this point, the burn goes perfectly for about 4 minutes, then the problem occurs. I turn the burner off, lots of errors are logged, etc. Here is the bottomf of the log, after the errors caused by turning off the burner.
    *******************************************************************


    Existing drivers:
    File 'Drivers\ASPI32.SYS': Ver=4.71 (0002), size=16877 bytes, created 7/17/2002 8:53:02 AM
    File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 3/24/2005 5:55:30 PM (Prassi/Veritas driver for win 2K)
    File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/4/2004 12:59:42 AM (Adapter driver for src)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

    ****************************************************************

    All help is appreciated.
     
  2. creaky

    creaky Moderator Staff Member

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    @menicucci -

    - the link here has gone a bit funny but it looks like there's an A104 version around.. - http://forum.rpc1.org/dl_firmware.php?download_id=2036

    - just for info, always try to free up more memory during burns


    All i can really suggest is look thru here, 'fraid this sort of problem has been going on for a while. it may be helpful if you can determine which chipset your burner is using, ie is it ALi chipset - see if this helps - http://forums.afterdawn.com/thread_view.cfm/102002
     
  3. menicucci

    menicucci Member

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    Creaky,

    Thanks for the reply. I checked out the LG website and it appears as thought the A104 firmware update is for the GSA-5163B, not the GSA-5163D, though I'll keep looking for an update.

    I read through the posts you linked, though I think my situation might be different than theirs. I'm using a FireWire connection, not USB 2.0, and I'm not getting any error message at all (not even the "SCSI command aborted" error mentioned in the other posts).

    Rather, as I said, the hard drive stops reading and the burning process seems to be stalled (since the percentage stays the same), but all the while Nero doesn't hang and doesn't issue an error.

    I think I'll pick up some Verbatim DVD's and see if media might be an issue, but I'm not hopeful.

    The thing that perplexes me is this: why would the hard drive stop reading, unless Nero told it to? And yet Nero doesn't register any error.

    I'll keep thinking. Thanks again.
     
  4. creaky

    creaky Moderator Staff Member

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    cool, keep looking.. i'll try and do some more digging too..
     

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