I was given a DVd burner but my computer knowledge is limited. Im trying to install my BenQ burner but I keep running into different problems. When I try to run WinDVD creator2 it wont stop loading even when the screen has come up the loading screen stays in the foreground. I also cant seem to get the actual hardware to appear. What I mean is that when I go to "My Computer" I dont see the exterior BenQ drive. I really could use some good advice, anybody please help me. Thanks!
This is the dvd rebuilder forum and your question really shouldn't be here. After you have plugged in the usb from your external drive and rebooted does windows say new hardware found?
jester8, How many usb ports does your computer have as the one you are using might be bad. Also it might take Windows a minute or so to see the drive in question
Windows XP, It says that a that there is new hardware found but it also says should be plugged into a 2.0 USB port and I have a 2.0 so I dont know what to do.
jester8 Go into your Bios and make sure you have the usb 2.0 controller enabled. If you are not sure on what you ar doing get a friend to do it for you. If it is not enabled that can give you that error message
Just curious, the inside of most USB 2 ports are black and the older USB ports (where the cable slides over the contacts) are white. Not exact, but when you see white, it's time to double check if it's supposed to be USB 2. Usually you can check the port easily if you have a USB 2 supported mouse or keyboard. Just plug into the suspect port and see if it works. Also, you can go into Device Manager and make sure all the ports are functional. If you have a decent bookstore nearby, I'd suggest PCs for Dummies and Windows XP for Dummies, if the title is available. I have the PCs for Dummies and a huge text on XP by Minasi. I got the XP book when XP first came out and no one was there to answer questions. It's been a lifesaver on occasion. My dummy book is a good quick reference on several things. I don't use it much anymore, but it has a lot of info a beginner can use. I can build PCs, so I know most of the components fairly well now. An external burner is picked up as "Plug and Play" by the XP operating system. I believe that was already mentioned. XP has the drivers to operate most external drives. Sometimes additional software is included and that is usually installed before hooking up the drive. Plug up the drive and boot up the PC. As mentioned, the bubble comes up and you click on it and follow the directions for newly installed hardware. You also have add new hardware in the Control Panel where a wizard will help you. A faulty USB cable or inoperative terminal are a possibility. Then you have the piece of equipment itself. Then you get to the software, drivers, and system interface. [bold]If you have no idea, get someone who does and pay attention to what they do.[/bold]
