help with star view box help please

Discussion in 'Digital TV - UK & Europe' started by tracyjane, Sep 3, 2007.

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  1. tracyjane

    tracyjane Member

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    our box, just keeps turning itself off, and when its on we have no picture only sound when its on, please help any1 if possible thankyou tracy
     
    tracyjane, Sep 3, 2007
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  2. Celtic71

    Celtic71 Active member

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    Can you turn the b0x on and press Menu > System Information and tell me what it says

    Also is the SV a clone or genuine

    clone = 18x7 vents on top and genuine has 25x 7
     
    Celtic71, Sep 3, 2007
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  3. tracyjane

    tracyjane Member

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    thanku for answering it is a clone, and can,t get menu up stuck on channel 0, if u get a channel it just turns itself back to 0
     
    tracyjane, Sep 3, 2007
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  4. tracyjane

    tracyjane Member

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    thanku for answering it is a clone, and can,t get menu up stuck on channel 0, if u get a channel it just turns itself back to 0
     
    tracyjane, Sep 3, 2007
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  5. Celtic71

    Celtic71 Active member

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    Have you got anything on the screen when it is turned on ?
    And what has it got on the LED on the front ?
     
    Celtic71, Sep 3, 2007
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  6. tracyjane

    tracyjane Member

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    no picture, but can here people talking on the channel, on screen got itv1 on led on box go,s to 0, only started when we had power cut thanku
     
    tracyjane, Sep 3, 2007
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  7. Celtic71

    Celtic71 Active member

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    Ok , can you press Menu on the remote and you see a main menu screen
     
    Celtic71, Sep 3, 2007
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  8. tracyjane

    tracyjane Member

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    yeh just put it on
     
    tracyjane, Sep 3, 2007
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  9. Celtic71

    Celtic71 Active member

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    Ok , go down to System Information and tell me what is says please
     
    Celtic71, Sep 3, 2007
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  10. tracyjane

    tracyjane Member

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    it says api ver..2.57e_E
    boot ver:7.0
    16.aug.2006
     
    tracyjane, Sep 3, 2007
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  11. Celtic71

    Celtic71 Active member

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    That seems to be fine , maybe you could try a factory setting and see if it helps

    Press Menu > Factory Setting
    PIN 0000
    OK to delete

    Turn box off at the back for a minute and turn back on

    English > Installation
    Choose your provider
    Automatic Scan
    Press OK
    Channels found
    Exit

    press Menu and type in 1570
    Scroll down and Turn EMU key ON

    Exit , exit , exit
     
    Celtic71, Sep 3, 2007
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  12. tracyjane

    tracyjane Member

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    thanku i will try it, thanku for ur time.
     
    tracyjane, Sep 3, 2007
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  13. Celtic71

    Celtic71 Active member

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    No problem , come back if you need any more help :)
     
    Celtic71, Sep 3, 2007
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  14. tracyjane

    tracyjane Member

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    sorry for being a while, had to go out, but the box still not working
     
    tracyjane, Sep 3, 2007
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  15. Celtic71

    Celtic71 Active member

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    me too , can you tell me exact what it says on your screen please
     
    Celtic71, Sep 3, 2007
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  16. Celtic71

    Celtic71 Active member

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    Celtic71, Sep 3, 2007
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  17. tracyjane

    tracyjane Member

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    its got 0 on box, channel81 no picture, just talking i,ve tried the numbers to no luck, it keeps freezin switchin itself to 0.
     
    tracyjane, Sep 3, 2007
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  18. tracyjane

    tracyjane Member

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    hi celtic, i think its got something to do with n*l the box turns over without pic an sound with ariel out, put ariel back in, thats when it starts freezin excet please help i am really rippin my hair out, thanku
     
    tracyjane, Sep 3, 2007
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  19. Celtic71

    Celtic71 Active member

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    Where abouts are you located ?
     
    Celtic71, Sep 3, 2007
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  20. sc0user

    sc0user Senior member

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    Sorry for jumping in Celt please excuse me :)

    Have you got the coax going into the cable in socket and not the ant in socket?
     
    sc0user, Sep 3, 2007
    #20
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