check this out HP All-in-One and Photosmart Printers - Image Zone Install Error '2203' Displays During Software Installation http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00459898&cc=us&lc=en&dlc=en&dlc=en〈=en and here http://www.pchardwareshack.info/Error-Installing-HP-AllinOne-2610xi.html HP All-in-One Products - An 'Unexpected Internal Error' Error Message Displays On the Monitor When Scanning http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu00710