I lose sound when I join files on Nero 12 Platinum?

Discussion in 'Nero discussion' started by celinego, Feb 25, 2014.

  1. celinego

    celinego Member

    Joined:
    Jan 16, 2006
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    11
    Hi - I've just started using Nero 12 Platinum and am still finding my way around it. I am making a movie DVD and I've imported 3 video files. All three have audio which plays when I view them as individual files. However, when I join all three, which condenses them all into one file to replace the others, there's no audio. Have I missed something?? It doesn't give me any options within Join - other than yes or no - no reference to sound anywhere.

    I hope someone can steer me in the right direction please?

    Many thanks.... Celine
     
  2. scorpNZ

    scorpNZ Active member

    Joined:
    Mar 23, 2005
    Messages:
    4,266
    Likes Received:
    63
    Trophy Points:
    78
    Last edited: Feb 27, 2014
  3. celinego

    celinego Member

    Joined:
    Jan 16, 2006
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    11
    Thanks for this ... I may be being totally stupid but when I use that link it tells me it's a read only forum??? Or to continue it takes me in to Nero 14???
     
  4. celinego

    celinego Member

    Joined:
    Jan 16, 2006
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    11
    Aaaah...finally got there! Thank you very much.
     
  5. scorpNZ

    scorpNZ Active member

    Joined:
    Mar 23, 2005
    Messages:
    4,266
    Likes Received:
    63
    Trophy Points:
    78
    Chances are there's a free alternative to do what you require & actually work so if nero forum no help try over at videohelp.com,never by software without checking for a free alternative first
     
  6. sst104

    sst104 Member

    Joined:
    Dec 11, 2006
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    11
     
  7. sst104

    sst104 Member

    Joined:
    Dec 11, 2006
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    11
    Yes,Nero old fórums are closed, they are using another fórum for Nero 14.
    And by the way I needed help from them and they said they are to bussy with Nero 14 problems.
     
  8. attar

    attar Senior member

    Joined:
    Jun 17, 2005
    Messages:
    11,147
    Likes Received:
    41
    Trophy Points:
    128
    What type of files are the source (codec, avi, mpg ,etc)?
    Do these videos you want to combine into one file have the same resolution (width x height).
     
  9. celinego

    celinego Member

    Joined:
    Jan 16, 2006
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    11
    Thanks for your interest attar. The issue was resolved when I was directed to another forum. It was simply a case of running an Update to the software. Once I did that, the audio came back with the merged files. At least I've learnt to always check that my software is fully updated first when faced with similar problems.
     

Share This Page