Internet Explorer: Closing message error

Discussion in 'Windows - General discussion' started by registry, Dec 2, 2006.

  1. registry

    registry Member

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    I have IE7.0. Everytime that I try and close an Internet Explorer window, it won't close normally. I always get the "Internet Explorer has encountered a problem. We are sorry for the incovenience" message. This is particularly annoying, because even if I'm just trying to close a pop up from IE, all the IE windows will close when I click on "Send Error Report." It doesn't seem to matter whether I'm closing the Main IE window, or if I'm closing a Pop up, I always get the same error. If I'm trying to close an individual tab in the new IE7.0, it seems to work okay. But when I try and exit out of IE7.0 entirely, it never closes without giving me the error message. This problem used to only happen when I was at hotels, but now it seems to be happening when I'm home too. Any ideas?

    Thanks very much.
    Jay.
     
    registry, Dec 2, 2006
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  2. Niobis

    Niobis Active member

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    Hi registry,

    Sounds like a browser hijacker to me, but try re-installing IE 7 before anything. Could just be some files are missing.

    If a reinstall doesn't help download HijackThis from here.
    Extract the file to a permanent folder.
    Open HijackThis.exe and click "Do a system scan and save a logfile".
    Post that log in the Virus and spyware forum.
     
    Last edited: Dec 2, 2006
    Niobis, Dec 2, 2006
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  3. registry

    registry Member

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    >>but try re-installing IE 7 before anything.<<

    Thanks for offering to help me. I'm not sure how to reinstall IE7. I went to the MS website, and it says that I'm already using IE7. So there isn't a section to download a clean version of IE7. I did a google search, and there are some non-Microsoft sites that offer IE7 optimized for them...ie Yahoo. But not sure how to download and reinstall IE7. If I delete IE7 from my computer, I won't be able to get back online again.

    http://www.microsoft.com/ie -
     
    registry, Dec 2, 2006
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  4. registry

    registry Member

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    Hi Niobis. I just found out how to reinstall IE7. I still have the same problem. I did what you said and have downloaded Hijack This. I have posted my log file and the email that states the issue in Virus and Spyware Forum.

    Thanks,
    Jay
     
    registry, Dec 2, 2006
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