Internet Explorer crashing constantly - suspect infection

Good morning - I need some help to analyze a hijackthis log file. I believe that I have an infection but can't get rid of the virus. I have tried SpywareBot (no result) and Malawarebyte's Anti-Malware (found a trojan, the app reported a successful clean) but I am still experiencing the problem with IE7. So I downloaded Hijack this and this the log file...any assistance is greatly appreciated!!

Tsnow

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:13:02 PM, on 10/19/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ActivIdentity\ActivClient\acachsrv.exe
C:\Program Files\ActivIdentity\ActivClient\acautoup.exe
C:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINDOWS\Explorer.EXE
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\SpywareBot\SpywareBot.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\dwwin.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3080524
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3080524
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/67/install/gtdownls.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll
O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: ActivClient Authentication Service (acachsrv) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\acachsrv.exe
O23 - Service: ActivClient Auto-Update Service (acautoup) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\acautoup.exe
O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11100 bytes

 

Hi tsnow

Now, please download ComboFix.
With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it.

Please disable all security programs, such as antiviruses, antispywares, and firewalls.
Also disable your internet connection.

• Run Combo-Fix.exe and follow the prompts.
**Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.
• Wait for the scan to be completed.
• If it requires a reboot, please do it.
• After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)

Do not click on the ComoboFix window, as it may cause it to stall.

Best Regards

 

Hey tsnow

Regarding SpywareBot, look here:
http://www.kiguolis.com/spywarestop/
http://www.2-spyware.com/remove-spywarestop.html

Best Regards

 

Cdavfrew - THANKS!!! The log file is posted below. Thank you also for the information on SpywareStop...wow. I was fooled by the site "explaining" how Spyware Bot had changed names during a product update. Would you trust Spyware Doctor to remove this?

Thanks again!
T

ComboFix 08-10-19.04 - Tish Snow 2008-10-20 13:52:28.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1558 [GMT -5:00]
Running from: C:\Documents and Settings\Tish Snow\Desktop\Combo-Fix.exe.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\x64

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_PACKET
-------\Service_Packet


((((((((((((((((((((((((( Files Created from 2008-09-20 to 2008-10-20 )))))))))))))))))))))))))))))))
.

2008-10-19 12:12 . 2008-10-19 12:12 <DIR> d-------- C:\Program Files\Trend Micro
2008-10-18 08:17 . 2008-10-18 08:17 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-10-18 08:17 . 2008-10-18 08:17 <DIR> d-------- C:\Documents and Settings\Tish Snow\Application Data\Malwarebytes
2008-10-18 08:17 . 2008-10-18 08:17 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-10-18 08:17 . 2008-10-16 20:25 38,496 --a------ C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-10-18 08:17 . 2008-10-16 20:25 15,504 --a------ C:\WINDOWS\system32\drivers\mbam.sys
2008-10-17 21:38 . 2008-01-28 18:03 19,568 --a------ C:\WINDOWS\system32\drivers\spywarebot.sys
2008-10-14 19:17 . 2008-09-08 05:41 333,824 --------- C:\WINDOWS\system32\dllcache\srv.sys
2008-10-14 19:16 . 2008-08-14 05:11 2,189,184 --------- C:\WINDOWS\system32\dllcache\ntoskrnl.exe
2008-10-14 19:16 . 2008-08-14 05:09 2,145,280 --------- C:\WINDOWS\system32\dllcache\ntkrnlmp.exe
2008-10-14 19:16 . 2008-08-14 04:33 2,066,048 --------- C:\WINDOWS\system32\dllcache\ntkrnlpa.exe
2008-10-14 19:16 . 2008-08-14 04:33 2,023,936 --------- C:\WINDOWS\system32\dllcache\ntkrpamp.exe
2008-10-14 19:16 . 2008-09-15 07:12 1,846,400 --------- C:\WINDOWS\system32\dllcache\win32k.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-20 03:01 --------- d-----w C:\Documents and Settings\All Users\Application Data\Google Updater
2008-10-20 00:43 --------- d-----w C:\Program Files\Google
2008-10-18 22:10 --------- d-----w C:\Documents and Settings\LocalService\Application Data\SACore
2008-10-18 02:50 --------- d-----w C:\Documents and Settings\Tish Snow\Application Data\SpywareBot
2008-10-18 02:37 --------- d-----w C:\Program Files\SpywareBot
2008-10-15 02:09 --------- d-----w C:\Documents and Settings\All Users\Application Data\Microsoft Help
2008-10-06 00:41 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-10-04 18:26 --------- d-----w C:\Program Files\Pacific Heroes
2008-10-04 18:11 --------- d-----w C:\Documents and Settings\All Users\Application Data\SecTaskMan
2008-10-03 17:41 6,066,176 ------w C:\WINDOWS\system32\dllcache\ieframe.dll
2008-10-01 04:59 --------- d-----w C:\Program Files\FarmFrenzy_at
2008-10-01 04:52 --------- d-----w C:\Program Files\McAfee
2008-09-30 00:56 --------- d-----w C:\Documents and Settings\All Users\Application Data\McAfee
2008-09-15 12:12 1,846,400 ----a-w C:\WINDOWS\system32\win32k.sys
2008-09-12 01:17 --------- d-----w C:\Program Files\Dell
2008-09-10 22:33 --------- d---a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-09-08 10:41 333,824 ----a-w C:\WINDOWS\system32\drivers\srv.sys
2008-09-04 23:45 --------- d-----w C:\Documents and Settings\All Users\Application Data\SiteAdvisor
2008-09-04 15:32 --------- d-----w C:\Program Files\Common Files\TerraGo
2008-09-03 20:48 --------- d-----w C:\Program Files\LizardTech
2008-09-03 20:48 --------- d-----w C:\Program Files\Common Files\LizardTech Shared
2008-08-30 18:52 --------- d-----w C:\Documents and Settings\Tish Snow\Application Data\OpenOffice.org2
2008-08-30 14:43 --------- d-----w C:\Documents and Settings\Tish Snow\Application Data\ESRI
2008-08-30 14:41 --------- d-----w C:\Program Files\ArcGIS Explorer
2008-08-30 13:31 --------- d-----w C:\Documents and Settings\All Users\Application Data\WinZip
2008-08-30 13:12 --------- d-----w C:\Program Files\HSIP
2008-08-27 08:24 3,593,216 ----a-w C:\WINDOWS\system32\dllcache\mshtml.dll
2008-08-25 08:38 13,824 ------w C:\WINDOWS\system32\dllcache\ieudinit.exe
2008-08-25 08:37 70,656 ------w C:\WINDOWS\system32\dllcache\ie4uinit.exe
2008-08-23 05:56 635,848 ------w C:\WINDOWS\system32\dllcache\iexplore.exe
2008-08-23 05:54 161,792 ------w C:\WINDOWS\system32\dllcache\ieakui.dll
2008-08-14 10:09 2,145,280 ----a-w C:\WINDOWS\system32\ntoskrnl.exe
2008-08-14 10:04 138,496 ------w C:\WINDOWS\system32\dllcache\afd.sys
2008-08-14 09:33 2,023,936 ----a-w C:\WINDOWS\system32\ntkrnlpa.exe
2008-07-18 19:38 0 ----a-w C:\Program Files\temp01
2008-05-31 13:42 61,224 ----a-w C:\Documents and Settings\Tish Snow\GoToAssistDownloadHelper.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2008-03-11 202544]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2008-04-13 1695232]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-05-31 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2007-06-03 851968]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2007-06-06 138008]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2007-06-06 162584]
"Persistence"="C:\WINDOWS\system32\igfxpers.exe" [2007-06-06 138008]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"Broadcom Wireless Manager UI"="C:\WINDOWS\system32\WLTRAY.exe" [2007-10-09 2183168]
"KADxMain"="C:\WINDOWS\system32\KADxMain.exe" [2006-11-02 282624]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"PCMService"="C:\Program Files\Dell\MediaDirect\PCMService.exe" [2007-12-21 184320]
"mcagent_exe"="C:\Program Files\McAfee.com\Agent\mcagent.exe" [2008-07-11 641208]
"McENUI"="C:\PROGRA~1\McAfee\MHN\McENUI.exe" [2008-06-13 1176808]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2008-03-11 202544]
"CanonMyPrinter"="C:\Program Files\Canon\MyPrinter\BJMyPrt.exe" [2007-04-03 1603152]
"SSBkgdUpdate"="C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]
"OpwareSE4"="C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe" [2007-02-04 79400]
"GrooveMonitor"="C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [2007-08-24 33648]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"accrdsub"="C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe" [2006-11-10 275968]
"SigmatelSysTrayApp"="stsystra.exe" [2007-06-06 C:\WINDOWS\stsystra.exe]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [2008-05-24 50688]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\ackpbsc]
2007-01-30 08:57 101888 C:\WINDOWS\system32\ackpbsc.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\acunlock]
2007-01-30 14:57 260096 C:\Program Files\ActivIdentity\ActivClient\acunlock.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-05-31 08:42 10536 C:\Program Files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Dell\\MediaDirect\\PCMService.exe"=
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"C:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC
"5353:UDP"= 5353:UDP:Bonjour

R0 spywarebot;spywarebot;C:\WINDOWS\system32\DRIVERS\spywarebot.sys [2008-01-28 19568]
R2 acachsrv;ActivClient Authentication Service;C:\Program Files\ActivIdentity\ActivClient\acachsrv.exe [2006-11-10 74240]
R2 acautoup;ActivClient Auto-Update Service;C:\Program Files\ActivIdentity\ActivClient\acautoup.exe [2006-11-10 26624]
R2 accoca;ActivClient Middleware Service;C:\Program Files\ActivIdentity\ActivClient\accoca.exe [2006-11-10 129536]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\McAfee\SiteAdvisor\McSACore.exe [2008-09-08 198944]
S3 GemCCID;GemCCID;C:\WINDOWS\system32\Drivers\GemCCID.sys [2008-04-04 87424]
S3 GoToAssist;GoToAssist;C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe Start=service [ ]
S3 SCR3XX2K;SCR3xx USB SmartCardReader;C:\WINDOWS\system32\DRIVERS\SCR3XX2K.sys [2007-10-17 56448]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{0104bd07-3886-11dd-8a17-001fe119b9d2}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{d3cc2283-3b0c-11dd-8a18-001fe119b9d2}]
\Shell\1\Command - G:\.\tmp.exe
\Shell\AutoRun\command - C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL .\tmp.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{d9a6abc2-3728-11dd-8a12-001fe119b9d2}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{fb51682c-7646-11dd-8a72-001fe119b9d2}]
\Shell\AutoRun\command - E:\rcaeasyrip_setup.exe
\Shell\install\command - E:\rcaeasyrip_setup.exe
\Shell\usermanualEnglish\command - E:\rcaeasyrip_setup.exe /pdf_English
\Shell\usermanualFrench\command - E:\rcaeasyrip_setup.exe /pdf_French
\Shell\usermanualSpanish\command - E:\rcaeasyrip_setup.exe /pdf_Spanish
.
Contents of the 'Scheduled Tasks' folder

2008-06-04 C:\WINDOWS\Tasks\McDefragTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2008-07-09 18:10]

2008-10-01 C:\WINDOWS\Tasks\McQcTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2008-07-09 18:10]

2008-10-19 C:\WINDOWS\Tasks\SpywareBot Scheduled Scan.job
- C:\Program Files\SpywareBot\SpywareBot.exe [2008-01-30 16:48]

2008-10-19 C:\WINDOWS\Tasks\SpywareBot Scheduled Scan.job
- C:\Program Files\SpywareBot [2008-10-17 21:37]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-Easy Dock - (no file)


.
------- Supplementary Scan -------
.
R0 -: HKCU-Main,Start Page = hxxp://www.google.com/
R0 -: HKCU-Main,SearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
R1 -: HKCU-Internet Settings,ProxyOverride = *.local
R1 -: HKCU-SearchURL,(Default) = hxxp://www.google.com/search?q=%s
O8 -: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

C:\WINDOWS\system32\gtdownls_125.ocx
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-20 13:57:02
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

PROCESS: C:\WINDOWS\explorer.exe
-> C:\Program Files\McAfee\SiteAdvisor\saHook.dll
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\WINDOWS\system32\scardsvr.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe
C:\PROGRA~1\COMMON~1\McAfee\McProxy\McProxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\Mcshield.exe
C:\Program Files\McAfee\MPF\MpfSrv.exe
C:\Program Files\McAfee\MSK\msksrver.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
.
**************************************************************************
.
Completion time: 2008-10-20 14:00:31 - machine was rebooted
ComboFix-quarantined-files.txt 2008-10-20 19:00:24

Pre-Run: 82,167,767,040 bytes free
Post-Run: 82,142,289,920 bytes free

209 --- E O F --- 2008-10-15 02:09:20

 

Hey tsnow

Yes, remove SpywareStop any way you can.

Please download Malwarebytes Anti-Malware and install it. Follow the prompts and reboot if required.

Launch Malwarebytes either by running C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe or double-click the Malwarebytes' Anti-Malware shortcut on your Desktop.

Configuring Malwarebytes

• Click on the tab Settings.
• Make sure only these boxes are checked:

Code:

Terminate Internet Explorer
Automatically save and display logfile after removal
Always scan memory objects
Always scan registry objects
Always scan filesystem
Always scan extra and heuristics objects

Updating Malwarebytes

• Click on the tab Update.
• Press the button Check for Updates
• Wait for Malwarebytes to be fully updated.

Scanning Time

• Click on the tab Scanner.
• Check Perform full scan and click on Scan
• Wait for the scan to complete, and then click on Show Results.
• Make sure all items are checked, then click on Remove Selected.
**If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If you are asked to restart the computer, please do so immediately.

Post A Log

• A text box will pop up after the removal process is over. Post the contents of the text here.
• If no text box pops up, launch Malwarebytes, and click on the tab Logs.
• The logs will appear as mbam-log-*date-*time.txt. Select the latest one, and then click on Open.
• Post the log here.

Best Regards

 

Cdavfrew,

Thanks much for your help! Here is the log file. Seems like the scan found 3 more instances of SpywareStop files. Thanks again for your help with this. I'm traveling thus the less than prompt responses

Tsnow

Malwarebytes' Anti-Malware 1.29
Database version: 1306
Windows 5.1.2600 Service Pack 3

10/22/2008 12:53:58 PM
mbam-log-2008-10-22 (12-53-47).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 102466
Time elapsed: 38 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Tish Snow\Application Data\SpywareBot\Log\2008 Oct 21 - 03_00_01 AM_062.log (Rogue.SpywareBot) -> No action taken.
C:\Documents and Settings\Tish Snow\Application Data\SpywareBot\Log\2008 Oct 21 - 03_00_02 AM_125.log (Rogue.SpywareBot) -> No action taken.
C:\Documents and Settings\Tish Snow\Application Data\SpywareBot\Settings\ScanResults.pie (Rogue.SpywareBot) -> No action taken.

 

Hey tsnow

Please post a new HijackThis log and tell me what problems you have left.

Best Regards

 

D,
Thanks, sorry for the delay, just back in the States. Here is the result. Hoping you find an idea in this logfile as the crashing problem continues...thanks sir for your time on this!

Tsnow

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:50:50 AM, on 11/1/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ActivIdentity\ActivClient\acachsrv.exe
C:\Program Files\ActivIdentity\ActivClient\acautoup.exe
C:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3080524
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/67/install/gtdownls.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll
O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: ActivClient Authentication Service (acachsrv) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\acachsrv.exe
O23 - Service: ActivClient Auto-Update Service (acautoup) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\acautoup.exe
O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 10023 bytes

 

Hey tsnow

Firstly... I'm not a "sir". Haha... it makes me sound old... lol

Hmm... There are many reasons why Internet Explorer can crash. Perhaps the malware damaged the Internet Explorer installation.

Download Advanced Windowscare Personal. Install it, update it, and then run a scan. Fix everything except Startup Manage. Reboot, and see if your internet explorer problem is still there.

Best Regards

 

D,

That worked!! Many thanks for your help on this, really appreciate it!

Tsnow

 

Hey tsnow

You're welcome! Enjoy your clean computer, and make sure to be careful not to download malware like SpywareBot!

Cheers