Hello there, I've been having tremendous difficulty in opening iTunes version 7.4, I get this message: I've continuously tried unistalling and reinstalling iTunes and Quicktime but to no avail. Here is the Log from Hijack This: Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 8:41:13 PM, on 7/09/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\System32\nvsvc32.exe C:\PROGRA~1\TRENDM~1\INTERN~3\PcCtlCom.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe C:\PROGRA~1\TRENDM~1\INTERN~3\tmproxy.exe C:\Program Files\Venturi Client\Client\ventc.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Venturi Client\squid\ventcsquid.exe C:\Program Files\Venturi Client\squid\ventcdnsserver.exe C:\Program Files\Venturi Client\squid\ventcdnsserver.exe C:\Program Files\Venturi Client\squid\ventcdnsserver.exe C:\Program Files\Venturi Client\squid\ventcdnsserver.exe C:\Program Files\Venturi Client\squid\ventcdnsserver.exe C:\Program Files\Venturi Client\squid\ventcunlinkd.exe C:\WINDOWS\system32\Rundll32.exe C:\PROGRA~1\TRENDM~1\INTERN~3\PcScnSrv.exe C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe C:\windows\system\hpsysdrv.exe C:\WINDOWS\System32\hphmon05.exe C:\HP\KBD\KBD.EXE C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Multimedia Card Reader\shwicon2k.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Venturi Client\Configurator\ventcfg.exe C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe C:\WINDOWS\ALCXMNTR.EXE C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Unwired\UwSCT.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\WINDOWS\System32\HPZipm12.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\QuickTime\QTTask.exe C:\WINDOWS\system32\mspaint.exe C:\WINDOWS\System32\imapi.exe C:\Documents and Settings\Owner\My Documents\- Jennifer's Preliminary Year 11 {the best yet]\HiJackThis_v2.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qau10.hpwis.com/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://qau10.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost R3 - URLSearchHook: BDSrchHook Class - {2C5AA40E-8814-4EB6-876E-7EFB8B3F9662} - C:\WINDOWS\DOWNLO~1\BDSrHook.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: BDHlprObj Class - {CA92B524-BC8A-4610-BD2C-6BD3E28155D0} - C:\WINDOWS\DOWNLO~1\BDHelper.dll O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [VTTimer] VTTimer.exe O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe" O4 - HKLM\..\Run: [Venturi Configurator] C:\Program Files\Venturi Client\Configurator\ventcfg.exe -nomsgbox O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe" O4 - HKLM\..\Run: [BIE] Rundll32 C:\WINDOWS\DOWNLO~1\BDPlugin.dll,Rundll32 O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - Startup: PowerReg Scheduler V3.exe O4 - Startup: Sensis Search.lnk = C:\sensiswidget.exe O4 - Startup: Unwired Launchpad.lnk = C:\Program Files\Unwired\UwSCT.exe O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Bluetooth.lnk = ? O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Unwired Launchpad.lnk = C:\Program Files\Unwired\UwSCT.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: vwlsp.dll O10 - Unknown file in Winsock LSP: vwlsp.dll O10 - Unknown file in Winsock LSP: vwlsp.dll O10 - Unknown file in Winsock LSP: vwlsp.dll O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1187606258750 O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\PcCtlCom.exe O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\PcScnSrv.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\tmproxy.exe O23 - Service: Venturi Client (VenturiClient) - Venturi Wireless - C:\Program Files\Venturi Client\Client\ventc.exe -- End of file - 9108 bytes What can I do to get iTunes to work properly?
Sorry about that. I accidentally pasted in the wrong script. Anyway, it just says that iTunes has experienced an unexpected error and needs to close.
You can uninstall and re-install that Apple Crap until you're blue in the face and you won't fix it. That is unless you clean the registry after you uninstall and before you re-install. CCleaner is a good start, but you'll probably want something a bit more aggressive, like RegCleaner.
