I've just wrote the following e-mail to KISS : Hello, I’m still waiting for an answer! How is it possible that a DVD player does not play DVDs ????!!!!!! You have provide a firmware at http://www.kiss-technology.com/support/firmwares/dp-450fw266pal.zip online without a prior proper Quality Test !!!! with Kiss-DVD 450 (in Spain - Region 2) and Firmware 2.6.6 no DVD movie is shown !!!! When are you going to provide a proper costumer service ?? At least, when are you going to answer my e-mails? When are you going to provide a firmware 2.6.7 solving the BIG BUG??? Is it necessary to post my complains at every Internet DVD-players forums online for you to pay me a little bit of attention??? (http://www.freedomcommunications.co.uk/feedback.asp , http://forum.digital-digest.com/forumdisplay.php?forumid=12 , http://www.dvdrhelp.com/forum/ , http://forums.afterdawn.com/forum_view.cfm/12 , http://www.areadvd.de , http://www.mm-vision.dk/default.asp?action=dvd , http://www.tododvd.com/contact_us.php/action/send , http://www.digital-digest.com/index.html , http://dvd.box.sk/ ….etc) Rgds, DVD-watcherdaemon -----Mensaje original----- De: ******** Enviado el: lunes, 16 de junio de 2003 17:13 Para: rolf.torres.bjelke@kiss-technology.com; hotline@kiss-technology.com CC: Asunto: RE: DVD's are not played with Kiss DVD-450 after updating its firmware to 2.6.6 Importancia: Alta Hello, You can find that the problem I submitted last Saturday is a bug in the update version 2.6.6 of Kiss-450 models. As you can see in http://www.tododvd.com/product_info.php/cPath/3_26/products_id/35 (in Spanish ): Noticia de 1 de junio del 2003 Se han detectado problemas después de la ultima actualización ( versión 2.6.6) con algunos discos DVD originales, la solución esta en instalar el firmware anterior (2.6.5) con instalación FULL y luego la versión ultima (2.6.6) también FULL y no update. En caso de seguir teniendo problemas con algun disco DVd original no duden en comunicarnoslo. I translate into English the last paragraph: News of 1 of June of the 2003 Problems have been detected after last update (version 2,6,6) with some original DVD discs, the solution of this is installing previous firmware (2.6.5) with installation FULL and soon the update version (2.6.6) also FULL and not update. In case of continuing having problems with any original DVd disc don’t hesitate to communicate it to us. Please solve it asap. DVD-watcherdaemon -----Mensaje original----- De: *************** Enviado el: domingo, 15 de junio de 2003 0:57 Para: 'rolf.torres.bjelke@kiss-technology.com' Asunto: DVD's are not played with Kiss DVD-450 after updating its firmware to 2.6.6 Hello, I’m sending to you this e-mail in order you can help me, I have bought a Kiss DVD-450 player in Media Markt at Alcalá de Henares (Spain). Prior to leave this shop the firmware of this model was updated to version 2.6.6. When I arrived home I could check that divX performed outstanding but I got surprised when I realised that It did not play any DVD, none of the many I tried which I can watch with no problem on my other DVD player. Today I’ve gone to the shop and I’ve been told that this could be a normal behaviour after updating the firmware. Please, I’m looking forward to hearing from you. DVD-watcherdaemon
HI, Michael Rosenfalk from kiss-technology has answered my e-mail with helpful information. "I am sorry that you feel this way . At the moment some customers are having problems with firmware version 2.6.6 not all. Som of them can correct it by brun a new update cd with Nero Burning rom 2.6.6 , "Disc At Once" and with 4x. Then they update the player with by a "Full Update" and then most of the DVD if not all works. We are looking at the issues with some DVD players which will not play , but it is fixed in the next firmware version ." I really thank the attention, and the polite way He answered me. I will try to use the workaround He mentioned and see if it works in my case. I will let you know about it. It has been a pleasure to get in touch with somebody like him. (Anyhow I'm telling to all of you that a Full UPDATE to version 2.6.5 and afterwords a Partial Update to version 2.6.6 solves the issue.) Rgds, WatcherDaemon
