Klickstore / Model-gadget.com same company

Please be careful and don't use either Model-gadget.com or Klickstore.com

Both are mentioned on www.moneysavingexpert.com.

Here's my ordeal.



I ordered my ttds cards (4 of them) from www.model-gadget.com
(Please do not use this site, you'll get ripped off and never receive your stuff)

I ordered on 29th December 08,

I paid the £7.50 for the only delivery option available, Next day delivery / Special delivery.

The website has no phone number to contact them on.

They insist the parcel was sent out by Royal Mail Special Delivery, thou Royal Mail has no track of this item.

I have e-mailed them about 10 times, they only genuinely responded to my 1st e-mail insisting my parcel was on it's way.

The next 8 or 9 e-mails I've sent them keep saying
"this ticket is closed as we've had no response from you in 72 hours"

This is not true as I have proof that I have e-mailed them dates/times ect.

I have even used their on-line help ticket system, this true is useless and will get you nowhere.

I have since googled their website and surprise, surprise their is nothing but mountains of complaints about this (www.model-gadget.com) website.

www.Avforumscom is one that lists them, as do AfterDawn.com, there are even more listed forum sites with really bad stories reguarding this Company.


I have e-mailed them requesting a contact number, no surprise that they have not done so.

I am now writing to "Trading Standards" about them and contacting my credit card company to get a full refund under the "Sale Of Goods Act"

Please please please, do yourself a favour do not buy from this website.

I hope I am wrong and they sort it out, but to be honest, I have given up hope.

Sparq2112

 

I know that you are frustrated, but to start 2 new threads with different topics but the same theme seems alittle excessive, as you have been told http://forums.afterdawn.com/thread_view.cfm/58/593234
is the thread for you. they have the address of these people here and if i am not mistaken there is a phone number too. if you wish to order more then ask the regulars at this thread.
i know your pain, i am waiting for two different suppliers for two different things to be delivered.
wheelo