Kryptview A780 Remote Problems

Have had the box for 3 days. On day one all worked well. However, for some reason the remote stopped working. Changed batteries and it eventually started to work again.

Today I've come home and all of a sudden the remote wont operate the box at all. Checked that a signal is coming from the remote (held it against a camera lens and pressed buttons)and found it was. Tried turning the box off at the wall and turning back on again - No difference.

Anyone else suggest what to do?

 

have seen something sim before, lift the box and give it a little shake, if you hear anything rattle could be the IR sensor could be a bit loose or the connection is loose

 

Tried shaking. No noise. Took it apart. All looked ok. Didn't take the pcb off the inside front of the box though. Any other suggestion?

 

Ohh! Worked for 10 clicks sat on the floor 3 feet away and holding the OK button. Stood up, moved away and its now stopped again!

 

sensor may be blocked from receiving

 

Is that a hardware fault or a software one?

I tried waggling the remote all around in different positions.

Sounds to me like a case of phoning the supplier and getting a replacement - Yes ?

 

sounds like the sensor on the box is not getting a signal or a loose joint somewhere, is the connection tight coming from the IR sensor on the box per chance? give yer supplier a shout and see if they can replace it for you

 

No trapped wires. Nothing untoward looking. Connection to main board waggled and connection ensured. Wires not trapped on front fascia. Contacting supplier now.

 

No response to email and no answer to phone calls. Hoping tomorrow is a better day!

I suspect that since the fault has developed it is probably due to a dry solder joint. Not going to mess with that as I would rather have it replaced/fixed within warranty.

Only thing that I havent tried is reflashing the box, but to me, the problem sounds hardware vice software related. Also, if it had been software, someone on here would have already told me to reflash!

 

did you take the clear protective film off the front of the display see does that work

 

There was no cover on it.

 

mmm should have been its hardly noticable

 

I stand corrected. There was a cover on it, that was, as you say, hardly noticeable.

I've removed it and......No difference!

Have changed batteries again....No difference.

I've powered off (for 15 mins) and on again....No difference.

 

check it in your phone camera you should see the remote flashng thru the lense of the camera if not the remote is fecked.

if it is working open the unit the box i mean and look at the front display and follow the wire to the board and push it home could be loose check that as well

 

Have done both of these things - Remote flashes. No signs of loose wires.

 

who is yer supplier if ya dont mind me asking?

 

mycablebox.co.uk

 

well get in touch with them and get them to send ya a new remote do you have any other electrical stuff beside your box ie music center or dvd players if so just unplug them all and only have the tv and the box connected and see does the remote work then as there could also be ir conflict try that and see

 

Emailed them twice. Phoned them several times, but only answered once. A lady said she would get 'Scott' to call me back when he got back - That was several hours ago.

All other electricals, except laptops turned off - No difference. Worked OK on Saturday with laptops on.

 

ok m8 clutching here