Hi, I'm new to the forums, so excuse me if my question seems a little naive... I installed Nero StartSmart a few months ago. Nero Express works great for burning audio CDs and copying DVDs, but I still have the unability to use NeroVision Express 6. Whenever I try to access it, it says I need Direct 9.0x or higher to run the application. I've been continuously installing Direct 9.0x, but while it's listed as a program in my computer, I still can't seem to access NeroVision Express 6. Any help would be hugely appreciated.
My computer is a Windows 2000, but I've installed the April 2005 edition of DirectX 9.0 many times. It's still not working.
try running nero's info-tool and clicking on save icon and pasting results here. it'll be a long logfile but it may well show us the problem
Nero InfoTool 2.21 Drive Information ------------------ Drive : NEC CD-ROM DRIVE:28G Type : CD-ROM Drive Firmware Version : 3.24 Buffer Size : 128 KB Date : ? Serial Number Vendor Specific : 99100400 Drive Letter : D:\ Location : 1:0 Mechanism : Tray Read Speed : 40 , 4 X Write Speed : n/a Read CD Text : Yes Return C2 Pointers : No Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : No Read DVD-RAM : No Read DVD-R : No Read DVD-RW : No Read DVD+R : No Read DVD+RW : No Read DVD+R DL : No Read Digital Audio : Yes Read CD+G : Yes Read VideoCD : Yes Write CD-R : No Write CD-RW : No Write DVD-R : No Write DVD-RW : No Write DVD+R : No Write DVD+RW : No Write DVD+R DL : No Write DVD-RAM : No Buffer Underrun Protection : No Mount Rainier : No Modes : n/a Disc Information (D:\) ------------------- Type : - no disc inserted - Interface Information --------------------- Adapter 1 --------- Description : Primary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.00.2195.6699 Description : IDE/ATAPI Port Driver Attached Devices Description : Master: Maxtor 6E040L0 Type : Disk Drive DMA : On Adapter 2 --------- Description : Secondary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.00.2195.6699 Description : IDE/ATAPI Port Driver Attached Devices Description : Master: NEC CD-ROM DRIVE:28G Type : CD-Rom Drive DMA : Off Autorun : On Software Information -------------------- Operating System : Windows 2000 Professional (5.00.2195 Service Pack 4) DirectX : DirectX 9.0 Description : Nero Burning ROM Version : 6, 3, 1, 17 Company : Ahead Software AG Version Check : Ok Description : Nero StartSmart Version : 1, 0, 1, 21 Company : Ahead Software AG Description : NeroVision Express Version : 2,1,2,16 Company : Ahead Software AG Description : Nero ShowTime Version : 1, 5, 0, 31 Company : Ahead software AG Description : Nero Recode 2 Version : 2, 0, 0, 18 Company : Ahead Software AG Description : Cover Designer Version : 2, 3, 0, 7 Company : Ahead Software AG Description : Nero BackItUp Application Version : 1, 2, 0, 18 Company : Ahead Software AG Description : PowerDVD Version : 5.00.1107 Company : CyberLink Corp. Hardware Information -------------------- CPU : Celeron 433 MHz Bus Speed : 66 MHz Motherboard : Intel WL810 System : Gateway " BIOS : Intel WL81020A.15A.0004.P03.0004041700 Memory : 64 MB (50ns) Sound : AC'97 Sound Card Video : Intel Corporation 810 Graphics Controller Hub Driver Information ------------------ Driver : Abiosdsk Description : n/a Version : n/a Company : n/a Driver : abp480n5 Description : n/a Version : n/a Company : n/a Driver : ACPI Description : ACPI Driver for NT Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : ACPIEC Description : ACPI Embedded Controller Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : adpu160m Description : n/a Version : n/a Company : n/a Driver : Aha154x Description : n/a Version : n/a Company : n/a Driver : aic116x Description : n/a Version : n/a Company : n/a Driver : aic78u2 Description : n/a Version : n/a Company : n/a Driver : aic78xx Description : n/a Version : n/a Company : n/a Driver : ami0nt Description : n/a Version : n/a Company : n/a Driver : amsint Description : n/a Version : n/a Company : n/a Driver : asc Description : n/a Version : n/a Company : n/a Driver : asc3350p Description : n/a Version : n/a Company : n/a Driver : asc3550 Description : n/a Version : n/a Company : n/a Driver : AsyncMac Description : MS Remote Access serial network driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : atapi Description : IDE/ATAPI Port Driver Version : 5.00.2195.6699 Company : Microsoft Corporation Driver : Atdisk Description : n/a Version : n/a Company : n/a Driver : Atmarpc Description : IP/ATM Arp Client Version : 5.00.2166.1 Company : Microsoft Corporation Driver : audstub Description : AudStub Driver Version : 5.00.2134.1 Company : Microsoft Corporation Driver : BusLogic Description : n/a Version : n/a Company : n/a Driver : CCDECODE Description : WDM Closed Caption VBI Codec Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : cd20xrnt Description : n/a Version : n/a Company : n/a Driver : Cdaudio Description : CD-ROM Audio Filter Driver Version : 5.00.2135.1 Company : Microsoft Corporation Driver : Cdfs Description : CD-ROM File System Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Cdr4_2K Description : CDR4_2k CDR Helper Version : 5.3.2.31 Company : Roxio Driver : Cdralw2k Description : CDRAL for Windows 2000 Kernel Driver Version : 5.3.2.31 Company : Roxio Driver : Cdrom Description : SCSI CD-ROM Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Changer Description : n/a Version : n/a Company : n/a Driver : Cpqarray Description : n/a Version : n/a Company : n/a Driver : cpqarry2 Description : n/a Version : n/a Company : n/a Driver : cpqfcalm Description : n/a Version : n/a Company : n/a Driver : cpqfws2e Description : n/a Version : n/a Company : n/a Driver : dac960nt Description : n/a Version : n/a Company : n/a Driver : deckzpsx Description : n/a Version : n/a Company : n/a Driver : Disk Description : PnP Disk Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : dmboot Description : NT Disk Manager Startup Driver Version : 2195.6655.297.3 Company : VERITAS Software Corp. Driver : dmio Description : NT Disk Manager I/O Driver Version : 2195.6655.297.3 Company : VERITAS Software Corp. Driver : dmload Description : NT Disk Manager Startup Driver Version : 2195.6655.297.3 Company : VERITAS Software Corp. Driver : DMusic Description : Microsoft DirectMusic Software Synthesizer (WDM) Version : 5.00.2166.1 Company : Microsoft Corporation Driver : EFS Description : EFS File System Filter Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Fastfat Description : Fast FAT File System Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Fd16_700 Description : n/a Version : n/a Company : n/a Driver : Fdc Description : Floppy Disk Controller Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : fireport Description : n/a Version : n/a Company : n/a Driver : flashpnt Description : n/a Version : n/a Company : n/a Driver : Flpydisk Description : Floppy Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Ftdisk Description : FT Disk Driver Version : 5.00.2195.6697 Company : Microsoft Corporation Driver : gameenum Description : Game Port Enumerator Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : GEARAspiWDM Description : CDRom Class Filter Driver Version : 2.0.4.3 Company : GEAR Software Inc. Driver : Gpc Description : n/a Version : n/a Company : n/a Driver : HidUsb Description : USB Miniport Driver for Input Devices Version : 5.00.2142.1 Company : Microsoft Corporation Driver : i8042prt Description : i8042 Port Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : i81x Description : n/a Version : n/a Company : n/a Driver : ichaud Description : Integrated Controller Hub Audio Driver (WDM) Version : 5.00.2160.1 Company : Microsoft Corporation Driver : ini910u Description : n/a Version : n/a Company : n/a Driver : IntelIde Description : Intel PCI IDE Driver Version : 5.00.2195.6666 Company : Microsoft Corporation Driver : IpFilterDriver Description : n/a Version : n/a Company : n/a Driver : IpInIp Description : IP in IP Encapsulation Driver Version : 5.00.2168.1 Company : Microsoft Corporation Driver : IpNat Description : IP Network Address Translator Version : 5.00.2195.6616 Company : Microsoft Corporation Driver : IPSEC Description : IPSEC Driver (US/Canada Only, Not for Export) Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : ipsraidn Description : n/a Version : n/a Company : n/a Driver : IRENUM Description : Infra-Red Bus Enumerator Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : isapnp Description : PNP ISA Bus Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : kmixer Description : Kernel Mode Audio Mixer Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : lbrtfdc Description : n/a Version : n/a Company : n/a Driver : lne100v5 Description : Linksys LNE100TX(v5) Fast Ethernet Adapter NDIS5 Driver Version : 2.10.0402.2001 Company : LinkSys Group Inc. Driver : lp6nds35 Description : n/a Version : n/a Company : n/a Driver : Modem Description : Modem Device Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : mouhid Description : HID Mouse Filter Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : MPE Description : Microsoft MPE to IP Filter Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : mraid35x Description : n/a Version : n/a Company : n/a Driver : MSKSSRV Description : MS KS Server Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : MSPCLOCK Description : MS Proxy Clock Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : MSPQM Description : MS Proxy Quality Manager Version : 5.00.2134.1 Company : Microsoft Corporation Driver : MSTEE Description : WDM Tee/Communication Transform Filter Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : ms_mpu401 Description : n/a Version : n/a Company : n/a Driver : MxlW2k Description : MusicMatch Access Layer KMD Version : 1.1.0.120 Company : MusicMatch, Inc. Driver : NABTSFEC Description : WDM NABTS/FEC VBI Codec Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : Ncrc710 Description : n/a Version : n/a Company : n/a Driver : NdisTapi Description : NDIS 3.0 connection wrapper driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Ndisuio Description : NDIS User mode I/O Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : NdisWan Description : MS WAN Wrapper Network Driver (US/Canada Only, Not for Export) Version : 5.00.2195.6699 Company : Microsoft Corporation Driver : NetDetect Description : n/a Version : n/a Company : n/a Driver : Npfs Description : NPFS Driver Version : 5.00.2147.1 Company : Microsoft Corporation Driver : Ntfs Description : NT File System Driver Version : 5.00.2195.6710 Company : Microsoft Corporation Driver : NwlnkFlt Description : NWLINK2 Traffic Filter Driver Version : 5.00.2134.1 Company : Microsoft Corporation Driver : NwlnkFwd Description : NWLINK2 Forwarder Driver Version : 5.00.2173.1 Company : Microsoft Corporation Driver : Parallel Description : Parallel Printer Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Parport Description : Parallel Port Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : PartMgr Description : Partition Manager Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : ParVdm Description : VDM Parallel Driver Version : 5.00.2135.1 Company : Microsoft Corporation Driver : PCI Description : NT Plug and Play PCI Enumerator Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : PCIDump Description : n/a Version : n/a Company : n/a Driver : PCIIde Description : n/a Version : n/a Company : n/a Driver : Pcmcia Description : PCMCIA Bus Driver Version : 5.00.2195.6664 Company : Microsoft Corporation Driver : PptpMiniport Description : n/a Version : n/a Company : n/a Driver : Ptilink Description : Parallel Technologies DirectParallel IO Library Version : 1.10 Company : Parallel Technologies, Inc. Driver : PxHelp20 Description : Px Engine Device Driver for Windows 2000/XP Version : 2.02.62a Company : Sonic Solutions Driver : ql1080 Description : n/a Version : n/a Company : n/a Driver : Ql10wnt Description : n/a Version : n/a Company : n/a Driver : ql1240 Description : n/a Version : n/a Company : n/a Driver : ql2100 Description : n/a Version : n/a Company : n/a Driver : Rasl2tp Description : RAS L2TP mini-port/call-manager driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Raspti Description : PTI DirectParallel(R) mini-port/call-manager driver Version : 5.00.2146.1 Company : Microsoft Corporation Driver : RCA Description : RCA filter Version : 5.00.2164.1 Company : Microsoft Corporation Driver : Rdbss Description : Redirected Drive Buffering SubSystem Driver Version : 5.00.2195.6713 Company : Microsoft Corporation Driver : redbook Description : Redbook Audio Filter Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : serenum Description : Serial Port Enumerator Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Serial Description : Serial Device Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Sfloppy Description : SCSI Floppy Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : sglfb Description : n/a Version : n/a Company : n/a Driver : Simbad Description : n/a Version : n/a Company : n/a Driver : SLIP Description : Microsoft Slip Deframing Filter Minidriver Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : Sparrow Description : n/a Version : n/a Company : n/a Driver : Srv Description : Server driver Version : 5.00.2195.6699 Company : Microsoft Corporation Driver : streamip Description : Microsoft IP Driver Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : swenum Description : Plug and Play Software Device Enumerator Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : swmidi Description : Microsoft GS Wavetable Synthesizer Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : symc810 Description : n/a Version : n/a Company : n/a Driver : symc8xx Description : n/a Version : n/a Company : n/a Driver : sym_hi Description : n/a Version : n/a Company : n/a Driver : sysaudio Description : System Audio WDM Filter Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Tcpip Description : TCP/IP driver Version : 5.00.2195.6706 Company : Microsoft Corporation Driver : tga Description : n/a Version : n/a Company : n/a Driver : Udfs Description : UDF File System Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : uhcd Description : Universal Host Controller Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : ultra66 Description : n/a Version : n/a Company : n/a Driver : Update Description : Update Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : usbhub Description : Default Hub Driver for USB Version : 5.00.2195.6689 Company : Microsoft Corporation Driver : USBSTOR Description : USB Mass Storage Class Driver Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : VgaSave Description : n/a Version : n/a Company : n/a Driver : Wanarp Description : MS Remote Access and Routing ARP Driver Version : 5.00.2195.6601 Company : Microsoft Corporation Driver : wdmaud Description : MMSYSTEM Wave/Midi API mapper Version : 5.00.2195.6655 Company : Microsoft Corporation Driver : Winacpci Description : Modem Version : 2.1.2.160.006 Company : Conexant Driver : WinIK Description : File System Filter Driver Version : 5.1.2600.2 Company : Windows DDK Provider Driver : WrKPoET2000 Description : n/a Version : n/a Company : n/a Driver : WRSWanDD Description : n/a Version : n/a Company : n/a Driver : WS2IFSL Description : Winsock2 IFS Layer Version : 5.00.2134.1 Company : Microsoft Corporation Driver : WSTCODEC Description : WDM WST Codec Driver Version : 5.3.0000000.900 built by: DIRECTX Company : Microsoft Corporation Driver : msvcrt.dll Version : 6.10.9844.0 Driver : msvcirt.dll Version : 6.10.8637.0 Driver : mfc42.dll Version : 6.00.9586.0 Driver : MSVCP60.DLL Version : 6.00.8972.0 Driver : msvcr70.dll Version : 7.00.9466.0 Driver : OLE32.DLL Version : 5.00.2195.6906 Driver : OLEPRO32.DLL Version : 5.0.4522 Driver : oledlg.dll Version : 1.0 Driver : ADVAPI32.DLL Version : 5.00.2195.6710 Driver : comctl32.dll Version : 5.81 Driver : SETUPAPI.DLL Version : 5.00.2195.6622 Lower Filters ------------- Driver : PxHelp20 Description : Px Engine Device Driver for Windows 2000/XP Version : 2.02.62a Company : Sonic Solutions Driver : Cdr4_2K Description : CDR4_2k CDR Helper Version : 5.3.2.31 Company : Roxio Driver : MxlW2k Description : MusicMatch Access Layer KMD Version : 1.1.0.120 Company : MusicMatch, Inc. Upper Filters ------------- Driver : GEARAspiWDM Description : CDRom Class Filter Driver Version : 2.0.4.3 Company : GEAR Software Inc. Driver : Cdralw2k Description : CDRAL for Windows 2000 Kernel Driver Version : 5.3.2.31 Company : Roxio Video Codecs ------------ Cinepak Codec by Radius : 1.10.0.6 Intel Indeo(R) Video R3.2 Intel Indeo(R) Video R3.2 Microsoft RLE : 5.00.2195.6612 Microsoft Video 1 : 5.00.2134.1 Microsoft H.263 Video Codec : 4.4.3385 Microsoft H.261 Video Codec : 4.4.3385 Intel 4|2|0 Video V2.50 : 4.4.3385 Indeo® video 5.10 : R.5.10.15.2.55 Microsoft Windows Media Video 9 : 9.0.1.0369 DivX MPEG-4 Codec (4.0 a50) : 4, 0, 5, 0 Microsoft YUV : 5.3.0000000.900 built by: DIRECTX Microsoft YUV : 5.3.0000000.900 built by: DIRECTX Microsoft YUV : 5.3.0000000.900 built by: DIRECTX Audio Codecs ------------ Microsoft IMA ADPCM CODEC : 4.00.0.0 Microsoft ADPCM CODEC : 4.00.0.0 Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0 Microsoft GSM 6.10 Audio CODEC : 4.00.0.0 DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0 Lernout & Hauspie CODECs : 1.00.0.1 Microsoft G.723.1 CODEC : 1.02.0.1 Indeo® audio software : 2.05.0.53 Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49 Windows Media Audio : 4.02.0.0 DivX ;-) Audio Compressor : 4.02.0.0 Microsoft PCM Converter : 5.00.0.0 ASPI Information ---------------- System ASPI : ASPI is not installed Nero ASPI : ASPI is installed and working properly WNASPI32.DLL : 2.0.1.59 160016 bytes December 16, 2003 Installed OS Patches -------------------- (Q284837) 1394 Audio/Video Control Device Stops Working Unexpectedly : No (Q319973) USB 2.0 Support : Yes (Q290089) Computer hangs After you connect Multiple IEEE 1394 devices : No (Q328120) IEEE 1394 device may disappear when you add new daisy-Chain devices : No (Q813908) SCSI Pass-Through Mode Sense Command May Crash the Computer : Yes (Q322804) Cannot Use Windows Media Player to Read XA Data on 1394 CD-ROM Devices : Yes (Q322823) Windows Explorer Does Not Detect That the CD-ROM That Was Previously in the CD Drive Has Been Replaced with a Blank CD-R : Yes (Q281672) Possible Data Loss After You Enable the 'Write Cache Enabled' Feature : Yes (Q327081) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows 2000 : Yes (Q332023) Slow Disk Performance When Write Caching Is Enabled : Yes (Q818194) USB - You Receive a 'KMODE_EXCEPTION_NOT_HANDLED' Error Message : Yes (Q276409) Hotfix from Q259545 causes 'Stop 0x0000000A' Error Message in Disk.sys File : Yes (Q260055) OHCI1394 Driver May Cause a Memory Leak During Asynchronous Write Operation : No (Q262814) IEEE 1394 OHCI Driver Does Not Retry Busy Devices Properly : No (Q272155) Connectivity Problems Using VIA 1394 PCI Host Controllers : No (Q284837) 1394 Audio/Video Control Device Stops Working Unexpectedly : No (Q260233) Support for ATA 100 (Mode 5) in Windows 2000 : No (Q312190) A National Semiconductor IDE Controller May Not Function Correctly : Yes (Q310051) Windows 2000 Does Not Recognize a Digital Video Camera or Other 1394 OHCI Devices When Connected : No (Q814017) Windows Does Not Detect a SCSI Device After a Surprise Removal : Yes (Q816765) The Scsiport Driver May Not Read Registry Parameters That Are Specified for Miniport Drivers : Yes (Q290321) 'Stop 0x00000050' Error Message When You View Files on a DVD : Yes (Q313663) Udfs.sys Has a 2.2 Gigabyte Limitation with DVD-R Media : Yes (Q277877) USB Devices May Take More Than 30 Seconds to Wake Up After Hibernating : Yes (Q283787) Multifunction USB Device Cannot Transfer 4 KB or Larger Files : Yes (Q313600) An Error Occurs in Usbhub.sys if it Is Used as a Composite Driver : Yes (Q810090) USB Update : Yes (Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes (Q812415) Problems with Multiple ATA devices : No (Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : Yes
@TedLeo - some observations - - DMA needs to be on - fix it here - http://home.comcast.net/~bbmayo/FAQ.htm - think you need 8.0 for Nerovision 2, Nerovision 3 requires 9.0a - both are real old, Burning Rom is up to 6.6.0.15 now, NeroVision Express is 3.1.0.14 now - is that really your system ? (i'm a little numbed by the amount of memory there!) - dump the Roxio software, it doesn't play well with Nero - patching is out of date i'd say
