this is an issue for which there is no answer. I am trying to download an MS OFFICE app. the issue is that I need a valid account to do anything. my current account is locked, cannot create a new one, NO cell phone to receive a text code. any ideas as how I get around this. should I delete my OUTLOOK account in order to start over? how to do that when I cannot get in? catch 22 here.
Go to Start, Settings. Click on Accounts and, then , "Your Info." Under Manage my Microsoft account, click on Sign in with a local account instead." Enter your login password and click on Next. Put in a new account name, and a password (twice) plus a password hint. Click on Sign out and finish." one you sign in again, you now have a local user account instead of the microsoft account. The drawback is that you won't be able sync anything with Microsoft servers ( I would assume that would mean Onedrive). Also, since since a Microsoft Account uses the same password as your e-mail, if you give the e-mail address to someone else, they would be able to log into your Microsoft account. Based on what you said, your Microsoft account is locked so that wouldn't be an issue. I didn't check to see how to unlock a Microsoft account.
thanks for the info. should this new password be the same as my password I used for my MS locked account? if this works will I use that password to sign in to OUTLOOK.com? or any MS page that requires a password to download or even just ask a simple question of the community?
I don't know the answer to the question about the password. I would think you can use the same one. From what I can see at outlook.com, you should use the password you used to register there. By the way, here's how to unlock a locked microsoft account- https://support.microsoft.com/en-us/help/13956/microsoft-account-locked
NO! the system absolutely refuses to allow me to unlock or create a new account! I do NOT have a cell nor does the land line accepted despite the field provided for it. I only need the account in order to contact MS forums or other services that REQUIRES a sign in just to ask a question. that is ridiculous!
at the start. my land line is rejected, my user name is rejected, my password is rejected, nor can I create a new account using my second active email and a new user name and password. as I said this account is not really a neccesity but it is irritating. there is no useful info posted about how to get around this. and of course MS is unreachable.
