Motorolla Phone Tools help

Discussion in 'Windows - Software discussion' started by k2skatn, Oct 13, 2006.

  1. k2skatn

    k2skatn Regular member

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    I have had this program for about 8 months, and I have reformated my computer about 10 days ago, and whenever I try to open it, it says Invalid Registy Key. I bought this program, and I don't know what is the matter.
    I don't know how to uninstall it, because it dosn't have a uninstall feature, and I don't have it in my Add/Remove programs. I want to unstall this, and then reinstall.

    Any help?
    Thanks!!
    K2skatn
     
  2. kateman

    kateman Regular member

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    This problem can occur if the program you installed creates a registry key name that is longer than 60 characters in length. Add/Remove Programs only lists program names it locates up to the point it encounters this situation.

    My suggestion is to first back-up your file first (just incase).

    There are two ways of doing this:

    1. Using Installer Folder

    Go to Installer folder. (Windows Start --> Run --> Installer or directly c:\windows\installer). This is the folder where are all installer presents.
    This folder doesnt give any information about the installer. Include comments and Author column in this folder.. (right click column header and choose required columns)
    Comments column will give information regarding that installer..
    Right click the installer and choose uninstall...


    2. Using Registry Key (HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion)

    Go to registry and open HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion key
    Under this section, all the installed software information will be there..
    For.NET Framework 2.0, go to that section under which installstring or installpath key will be there..
    It will point to the folder where installer for that software is there.. You can uninstall using that

    This will work fine, if i was doing it i would use the first option, just remember to back it up!!!

     
  3. k2skatn

    k2skatn Regular member

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    Ok thank you, I can't fix it now, because I am at the lake.

    Thank you!
    K2skatn
     

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