Need help iexplrer.exe wont close

hi im new so i have a problem called iexplorer.exe task manager show 2 iexplorer.exe but when i choose end process it open again and the other do the same so i contact microsoft help and they told me to do a full restore system so i did it but the problem isnt resolved i dont know what to do know because i lost all my files and the problem is not gone so please help me sorry for my bad english

 

Your system might be infected with spyware/malware etc. Download and run Hijackthis and post the log it produces. DO NOT FIX ANYTHING with Highjack. Use it to generate the log only ok?

Sadly the latest (IE8) is causing a few problems here and there. Get advice on your systems health first before you go any further.

Edit: Thread has now been moved to correct forum. Post altered and link removed. Btw I just ran Malwarebytes and got one reg key infection. Quarantined that little sucker..no problem.

 

Hi chibi123

As onya said, you are indeed infected. Please followthese instructions:

1.
Please download Malwarebytes Anti-Malware and install it. Follow the prompts and reboot if required.

Launch Malwarebytes either by running C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe or double-click the Malwarebytes' Anti-Malware shortcut on your Desktop.

Configuring Malwarebytes

• Click on the tab Settings.
• Make sure only these boxes are checked:

Code:

Terminate Internet Explorer
Automatically save and display logfile after removal
Always scan memory objects
Always scan registry objects
Always scan filesystem
Always scan extra and heuristics objects

Updating Malwarebytes

• Click on the tab Update.
• Press the button Check for Updates
• Wait for Malwarebytes to be fully updated.

Scanning Time

• Click on the tab Scanner.
• Check Perform full scan and click on Scan
• Wait for the scan to complete, and then click on Show Results.
• Make sure all items are checked, then click on Remove Selected.
**If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If you are asked to restart the computer, please do so immediately.

Post A Log

• A text box will pop up after the removal process is over. Post the contents of the text here.
• If no text box pops up, launch Malwarebytes, and click on the tab Logs.
• The logs will appear as mbam-log-*date-*time.txt. Select the latest one, and then click on Open.
• Post the log here.



2.
Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.

Rename HijackThis(.exe) to scanner(.exe).

Next, run scanner(.exe). A window will pop up.

• Click on the button which says Main Menu, then Do a system scan and save a logfile.
• Please wait for the scan to be completed.
• After the scan has completed, a text window will pop up. Please post the contents of this window here.

This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.

NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.



Things I'll need in your next post:
1. HijackThis log
2. Malwarebytes log

Best Regards

 

Neither of this two programs worked

 

Hey chibi123

What do you mean "worked"? As in neither of them fixed your problem? Or they didn't manage to run?

Even if they did not fix your problem, please follow the instructions fully and post their logs here.

If they did not manage to run, please post the error message or anything which happens when you try to run them.

Best Regards