Purchased a SONY DVD/CD-ROM/CD player recently that came with a software disc for Nero 7.6. Nero installed OK, but when I tried to play a DVD, I got a message that my “trial period” had ended and I needed to get an upgrade to play DVDs. What a rip! If it didn’t take so much time to drill out and replace the pop rivets on my Dell I would have just done that and sent the SONY back. But instead I followed the supplied link to the Nero Webstore. Turns out the “Nero 7 Ultra Edition ENHANCED” is $85! I thought seriously again about ripping my Dell apart, ripping the SONY out, and staring over with something less larcenous. But laziness again overcame reason and this fool actually purchased and downloaded “Nero 7 Ultra Edition ENHANCED”. That’s when my problems started. Every installation attempt ends with the message that Nero 7 is not compatible with an installed version of “_________”. It then instructs me ether to update or uninstall “_________”. Thanks Fritz. It looks like the “Nero 7 Ultra Edition ENHANCED” install program is supposed to fill in that blank but just isn’t up to it. For some reason the disc version of Nero 7.6 apparently was compatible with an installed version of “_________”. Go figure. If you haven’t noticed, I’m pretty cheezed off with both SONY and Nero. But now I’m stuck with them both. So far, deleting some lesser media players has not helped. The Dell came with a Toshiba CD-ROM/CDR. Could some driver remnant from that player be hanging Nero up? As I said, “Nero 7 Ultra Edition ENHANCED” has decided to withhold the identity of the problem. Maybe I Nero want’s another $85 . . . . . .
You need to remove the original version completely. Get the Nero CleanTool and run it. Reboot. Install the new version. Make sure you write down your Nero serial number and keep it safe. I'm assuming the blank would/should be filled in with the current installed version, but it's hard to tell. It would at least be another DVD burning program that's interfering. See what else you may have on board. May be nothing but the original Nero.
That did it. Thanks very much Frank. It strikes me that Nero's installation program should perform that cleaning function automatically once it finds an existing Nero. At the very least it should point you to the Nero Clean Tools page. Anyway, I can now see if the $85 was worth it.
You're welcome! It's been a long standing wish of mine that Nero would quit adding more bloat to the program and just concentrate on getting the applications to run correctly and be a bit more user friendly.
