Nero Customer Service Thanks

Discussion in 'Video - Software discussion' started by jmc318, Mar 11, 2005.

  1. jmc318

    jmc318 Member

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    I just want to applaud Nero Customer Service. Last May, I purchased a full copy of Nero from Eagletronics.com. I tried to update my software and it was not accepting my key. Long story short, it was pirated. Eagletronics.com is gone.

    After some e-mails back and forth with Nero customer service, they gave me a new key for an OEM version and I upgraded from them directly for $50 to the full version.

    They did not have to do anything for me however they went out of their way to keep a customer happy.

    Thanks
     
    jmc318, Mar 11, 2005
    #1
  2. GrandpaBW

    GrandpaBW Active member

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    It is nice to hear accolades for a company's support, for once.
     
    GrandpaBW, Mar 11, 2005
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  3. ScubaPete

    ScubaPete Senior member

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    Hi jmc318,

    I'm going to pass that on to our Nero representative here at aD. It seems that all I do is ask him to checkout problems that we can't solve.

    He'd love to see something that's a compliment –

    Thanks,

    Pete
     
    ScubaPete, Mar 11, 2005
    #3
  4. ScubaPete

    ScubaPete Senior member

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    Hi jmc318,

    I'm going to pass that on to our Nero representative here at aD. It seems that all I do is ask him to checkout problems that we can't solve.

    He'd love to see something that's a compliment –

    Thanks,

    Pete
     
    ScubaPete, Mar 11, 2005
    #4

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