Hi all I am trying to backup some system files to DVD using Nero Express 6, however during the 1st 10 seconds of the write phase the whole system locks up and must be restarted. I am using a Pioneer DVD-RW, is this a good drive, could it be that Nero does not support this model? Regards AB.
Nero does support the model, though you should upgrade to our latest Nero 6.3.1.20 if you have not already from the Nero Website. What exactly are you selecting to backup and what process are you using? Are you using the Nero BackItUp program, or just Nero Express and the Create Data Disc option? If you select other data to backup, do you have this same issue? Regards, Craig Ahead Software USA
I have installed Nero on a NAS (Network Attached Storage) the Iomega 300M model and I want to backup the data held on this device. The data consists of backup files, this is all executed from Terminal Services on a remote computer. I am still using the Nero Express and the Create Data Disc option, would you suggest i use a different program? I have not tried to backup anything else because after the last crash, it took half a days work to get the NAS back up again. If i am only backing up word documents etc it should not be a problem should it? Thanks for your help AB
There should be no problem with just using Nero Express for a standard Data write. So the question is, where does the conflict lie. Problem is, the only way to find out is to do some tests. :-( We can try no intrusive ways first, such as posting the results from Nero InfoTool about your system, so we can see if there are any known issues based on what we find. Next, we could try a simulation write, or better yet, write an image to your Hard Drive, so the recorder is not involved. Regards, Craig Ahead Software USA
Ok, I have used Infotool and here are the results: Nero InfoTool 2.07 Drive Information ------------------ Drive : PIONEER DVD-RW DVR-107D Type : DVD-R/RW Combo Drive Firmware Version : 1.10 Buffer Size : 2000 KB Date : 04-02-12 Serial Number : DCDC345140WL Vendor Specific : 04/02/12 PIONEER Drive Letter : D:\ Location : 2:0 Mechanism : Tray Read Speed : 8 X Write Speed : 4 X Read CD Text : Yes Return C2 Pointers : Yes Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : Yes Read DVD-R : Yes Read DVD-RW : Yes Read DVD+R : Yes Read DVD+RW : Yes Read Digital Audio : Yes Read CD+G : No Read VideoCD : Yes Write CD-R : Yes Write CD-RW : Yes Write DVD-R : Yes Write DVD-RW : Yes Write DVD+R : Yes Write DVD+RW : Yes Write DVD-RAM : No Buffer Underrun Protection : Yes Mount Rainier : No Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96 Region Protection Control : RPC II Region : 1 Changes User : 4 Changes Vendor : 4 Disc Information (D:\) ------------------- Type : Blank DVD-R Interface Information --------------------- Adapter 1 --------- Description : Primary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.00.2195.5376 Description : IDE/ATAPI Port Driver Attached Devices Description : Master: HDS722580VLAT20 Type : Disk Drive DMA : On Adapter 2 --------- Description : Secondary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.00.2195.5376 Description : IDE/ATAPI Port Driver Attached Devices Description : Master: HDS722580VLAT20 Type : Disk Drive DMA : On Description : Slave: HDS722580VLAT20 Type : Disk Drive DMA : On Adapter 3 --------- Description : unknown Driver Description Company Version Description Attached Devices Description : PIONEER DVD-RW DVR-107D USB Device Type : CD-Rom Drive Autorun : On Software Information -------------------- Operating System : Windows 2000 Advanced Server (5.00.2195 Service Pack 3) DirectX : DirectX 7.0a Description : Nero Burning ROM Version : 6, 3, 0, 4 Company : Ahead Software AG Version Check : Ok Hardware Information -------------------- CPU : Intel Celeron 2000 MHz Bus Speed : 100 MHz Motherboard : Iomega SiS-651 System : Iomega IomegaNAS-A305M Series BIOS : Phoenix/Award 6.00 PG Memory : 256 MB Sound : ? Video : Null VGA Driver Information ------------------ Driver : Abiosdsk Description : n/a Version : n/a Company : n/a Driver : abp480n5 Description : n/a Version : n/a Company : n/a Driver : ACPI Description : ACPI Driver for NT Version : 5.00.2195.4647 Company : Microsoft Corporation Driver : ACPIEC Description : ACPI Embedded Controller Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : adpu160m Description : n/a Version : n/a Company : n/a Driver : Aha154x Description : n/a Version : n/a Company : n/a Driver : aic116x Description : n/a Version : n/a Company : n/a Driver : aic78u2 Description : n/a Version : n/a Company : n/a Driver : aic78xx Description : n/a Version : n/a Company : n/a Driver : ami0nt Description : n/a Version : n/a Company : n/a Driver : amsint Description : n/a Version : n/a Company : n/a Driver : AppleTalk Description : n/a Version : n/a Company : n/a Driver : asc Description : n/a Version : n/a Company : n/a Driver : asc3350p Description : n/a Version : n/a Company : n/a Driver : asc3550 Description : n/a Version : n/a Company : n/a Driver : AsyncMac Description : MS Remote Access serial network driver Version : 5.00.2138.1 Company : Microsoft Corporation Driver : atapi Description : IDE/ATAPI Port Driver Version : 5.00.2195.5376 Company : Microsoft Corporation Driver : Atdisk Description : n/a Version : n/a Company : n/a Driver : Atmarpc Description : IP/ATM Arp Client Version : 5.00.2166.1 Company : Microsoft Corporation Driver : audstub Description : AudStub Driver Version : 5.00.2134.1 Company : Microsoft Corporation Driver : BusLogic Description : n/a Version : n/a Company : n/a Driver : cd20xrnt Description : n/a Version : n/a Company : n/a Driver : Cdaudio Description : CD-ROM Audio Filter Driver Version : 5.00.2135.1 Company : Microsoft Corporation Driver : Cdfs Description : CD-ROM File System Driver Version : 5.00.2195.4056 Company : Microsoft Corporation Driver : Cdrom Description : SCSI CD-ROM Driver Version : 5.00.2195.4809 Company : Microsoft Corporation Driver : Changer Description : n/a Version : n/a Company : n/a Driver : Cpqarray Description : n/a Version : n/a Company : n/a Driver : cpqarry2 Description : n/a Version : n/a Company : n/a Driver : cpqfcalm Description : n/a Version : n/a Company : n/a Driver : cpqfws2e Description : n/a Version : n/a Company : n/a Driver : dac960nt Description : n/a Version : n/a Company : n/a Driver : deckzpsx Description : n/a Version : n/a Company : n/a Driver : DfsDriver Description : n/a Version : n/a Company : n/a Driver : Disk Description : PnP Disk Driver Version : 5.00.2195.5419 Company : Microsoft Corporation Driver : dmboot Description : NT Disk Manager Startup Driver Version : 2195.3649.297.3 Company : VERITAS Software Corp. Driver : dmio Description : NT Disk Manager I/O Driver Version : 2195.3649.297.3 Company : VERITAS Software Corp. Driver : dmload Description : NT Disk Manager Startup Driver Version : 2195.3649.297.3 Company : VERITAS Software Corp. Driver : EFS Description : EFS File System Filter Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : Fastfat Description : Fast FAT File System Driver Version : 5.00.2195.4036 Company : Microsoft Corporation Driver : Fd16_700 Description : n/a Version : n/a Company : n/a Driver : Fdc Description : Floppy Disk Controller Driver Version : 5.00.2149.1 Company : Microsoft Corporation Driver : fireport Description : n/a Version : n/a Company : n/a Driver : flashpnt Description : n/a Version : n/a Company : n/a Driver : Flpydisk Description : Floppy Driver Version : 5.00.2195.4326 Company : Microsoft Corporation Driver : FPNWSRV Description : File and Print for NetWare Driver Version : 5.00.2195.4625 Company : Microsoft Corporation Driver : Ftdisk Description : FT Disk Driver Version : 5.00.2195.4518 Company : Microsoft Corporation Driver : Gpc Description : n/a Version : n/a Company : n/a Driver : hidusb Description : USB Miniport Driver for Input Devices Version : 5.00.2142.1 Company : Microsoft Corporation Driver : i8042prt Description : i8042 Port Driver Version : 5.00.2195.4900 Company : Microsoft Corporation Driver : ini910u Description : n/a Version : n/a Company : n/a Driver : INO_FLPY Description : CA eTrust Antivirus/InoculateIT File System Mounting Filter Driver for Windows 2000 Version : 5.00.6100.102 Company : Computer Associates Driver : INO_FLTR Description : CA eTrust Antivirus/InoculateIT File System Filter Driver for Windows 2000 Version : 5.00.6000.82 Company : Computer Associates Driver : IntelIde Description : n/a Version : n/a Company : n/a Driver : IpFilterDriver Description : n/a Version : n/a Company : n/a Driver : IpInIp Description : IP in IP Encapsulation Driver Version : 5.00.2168.1 Company : Microsoft Corporation Driver : IpNat Description : IP Network Address Translator Version : 5.00.2195.4874 Company : Microsoft Corporation Driver : IPSEC Description : IPSEC Driver (US/Canada Only, Not for Export) Version : 5.00.2195.5400 Company : Microsoft Corporation Driver : ipsraidn Description : n/a Version : n/a Company : n/a Driver : IRENUM Description : Infra-Red Bus Enumerator Version : 5.00.2195.5080 Company : Microsoft Corporation Driver : isapnp Description : PNP ISA Bus Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : kbdhid Description : HID Mouse Filter Driver Version : 5.00.2142.1 Company : Microsoft Corporation Driver : KePcnfsd Description : Server for NFS Version : 5.3000.2073.1 Company : Microsoft Corporation Driver : lbrtfdc Description : n/a Version : n/a Company : n/a Driver : lp6nds35 Description : n/a Version : n/a Company : n/a Driver : MACSRV Description : n/a Version : n/a Company : n/a Driver : Modem Description : Modem Device Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : mouhid Description : HID Mouse Filter Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : mraid35x Description : n/a Version : n/a Company : n/a Driver : MSKSSRV Description : MS KS Server Version : 5.00.2134.1 Company : Microsoft Corporation Driver : MSPCLOCK Description : MS Proxy Clock Version : 5.00.2134.1 Company : Microsoft Corporation Driver : MSPQM Description : MS Proxy Quality Manager Version : 5.00.2134.1 Company : Microsoft Corporation Driver : Ncrc710 Description : n/a Version : n/a Company : n/a Driver : NdisTapi Description : NDIS 3.0 connection wrapper driver Version : 5.00.2195.4344 Company : Microsoft Corporation Driver : NdisWan Description : MS WAN Wrapper Network Driver (US/Canada Only, Not for Export) Version : 5.00.2195.5241 Company : Microsoft Corporation Driver : NetDetect Description : n/a Version : n/a Company : n/a Driver : NfsRdr Description : Windows NT Client for NFS Minirdr Version : 5.3000.2073.1 Company : Microsoft Corporation Driver : NfsSvr Description : Windows NT NFS/Mount Driver Version : 5.3000.2117.6 Company : Microsoft Corporation Driver : nm Description : n/a Version : n/a Company : n/a Driver : Npfs Description : NPFS Driver Version : 5.00.2147.1 Company : Microsoft Corporation Driver : Ntfs Description : NT File System Driver Version : 5.00.2195.5280 Company : Microsoft Corporation Driver : nullvga Description : Null VGA miniport driver Version : 5.0.102.0 Company : Microsoft Corporation Driver : NwlnkFlt Description : NWLINK2 Traffic Filter Driver Version : 5.00.2134.1 Company : Microsoft Corporation Driver : NwlnkFwd Description : NWLINK2 Forwarder Driver Version : 5.00.2173.1 Company : Microsoft Corporation Driver : NwlnkIpx Description : NWLINK2 IPX Protocol Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : NwlnkNb Description : NWLINK2 IPX Netbios Protocol Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : NwlnkSpx Description : NWLINK2 SPX Protocol Driver Version : 5.00.2134.1 Company : Microsoft Corporation Driver : openhci Description : Open Host Controller Interface USB Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : Parallel Description : Parallel Printer Driver Version : 5.00.2195.4834 Company : Microsoft Corporation Driver : Parport Description : Parallel Port Driver Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : PartMgr Description : Partition Manager Version : 5.00.2195.4621 Company : Microsoft Corporation Driver : ParVdm Description : VDM Parallel Driver Version : 5.00.2135.1 Company : Microsoft Corporation Driver : PCI Description : NT Plug and Play PCI Enumerator Version : 5.00.2195.4689 Company : Microsoft Corporation Driver : PCIDump Description : n/a Version : n/a Company : n/a Driver : PCIIde Description : Generic PCI IDE Bus Driver Version : 5.00.2195.4326 Company : Microsoft Corporation Driver : Pcmcia Description : PCMCIA Bus Driver Version : 5.00.2195.5315 Company : Microsoft Corporation Driver : PDCOMP Description : n/a Version : n/a Company : n/a Driver : PDFRAME Description : n/a Version : n/a Company : n/a Driver : PDRELI Description : n/a Version : n/a Company : n/a Driver : PDRFRAME Description : n/a Version : n/a Company : n/a Driver : Portmap Description : Portmapper Version : 5.3000.2117.6 Company : Microsoft Corporation Driver : PptpMiniport Description : n/a Version : n/a Company : n/a Driver : Ptilink Description : Parallel Technologies DirectParallel IO Library Version : 1.10 Company : Parallel Technologies, Inc. Driver : ql1080 Description : n/a Version : n/a Company : n/a Driver : Ql10wnt Description : n/a Version : n/a Company : n/a Driver : ql1240 Description : n/a Version : n/a Company : n/a Driver : ql2100 Description : n/a Version : n/a Company : n/a Driver : Rasl2tp Description : RAS L2TP mini-port/call-manager driver Version : 5.00.2195.4052 Company : Microsoft Corporation Driver : Raspti Description : PTI DirectParallel(R) mini-port/call-manager driver Version : 5.00.2146.1 Company : Microsoft Corporation Driver : RCA Description : RCA filter Version : 5.00.2164.1 Company : Microsoft Corporation Driver : Rdbss Description : Redirected Drive Buffering SubSystem Driver Version : 5.00.2195.5434 Company : Microsoft Corporation Driver : rdpdr Description : Microsoft RDP Device redirector Version : 5.00.2195.4990 Company : Microsoft Corporation Driver : RDPWD Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export) Version : 5.00.2195.5880 Company : Microsoft Corporation Driver : redbook Description : Redbook Audio Filter Driver Version : 5.00.2195.4326 Company : Microsoft Corporation Driver : RpcXdr Description : Windows NT ONC RPCXDR Driver Version : 5.3000.2117.6 Company : Microsoft Corporation Driver : RSFilter Description : HSM Recall Service Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : RTL8169 Description : n/a Version : n/a Company : n/a Driver : serenum Description : Serial Port Enumerator Version : 5.00.2195.3649 Company : Microsoft Corporation Driver : Serial Description : Serial Device Driver Version : 5.00.2195.5080 Company : Microsoft Corporation Driver : Sfloppy Description : SCSI Floppy Driver Version : 5.00.2195.4826 Company : Microsoft Corporation Driver : sglfb Description : n/a Version : n/a Company : n/a Driver : Simbad Description : n/a Version : n/a Company : n/a Driver : SiS315 Description : n/a Version : n/a Company : n/a Driver : SISAGP Description : SiS NT AGP Filter Version : 6.0.2091.0 Company : Silicon Integrated Systems Corporation Driver : SISNIC Description : SiS PCI Fast Ethernet Adapter Driver Version : 1.15.02.00 Company : SiS Corporation Driver : SMBDev Description : smbdev Application Version : 1, 0, 0, 4 Company : Iomega Corporation Driver : Sparrow Description : n/a Version : n/a Company : n/a Driver : spud Description : Special Purpose Utility Driver Version : 5.00.0984 Company : Microsoft Corporation Driver : Srv Description : Server driver Version : 5.00.2195.6699 Company : Microsoft Corporation Driver : swenum Description : Plug and Play Software Device Enumerator Version : 5.00.2134.1 Company : Microsoft Corporation Driver : symc810 Description : n/a Version : n/a Company : n/a Driver : symc8xx Description : n/a Version : n/a Company : n/a Driver : sym_hi Description : n/a Version : n/a Company : n/a Driver : Tcpip Description : TCP/IP driver Version : 5.00.2195.5267 Company : Microsoft Corporation Driver : TDASYNC Description : Serial Transport Driver Version : 5.00.2195.5243 Company : Microsoft Corporation Driver : TDIPX Description : IPX Transport Driver Version : 5.00.2195.5243 Company : Microsoft Corporation Driver : TDNETB Description : NetBios Transport Driver Version : 5.00.2195.5243 Company : Microsoft Corporation Driver : TDPIPE Description : Named Pipe Transport Driver Version : 5.00.2195.5244 Company : Microsoft Corporation Driver : TDSPX Description : SPX Transport Driver Version : 5.00.2195.5243 Company : Microsoft Corporation Driver : TDTCP Description : TCP Transport Driver Version : 5.00.2195.5244 Company : Microsoft Corporation Driver : TermDD Description : Terminal Server Driver Version : 5.00.2195.5243 Company : Microsoft Corporation Driver : tga Description : n/a Version : n/a Company : n/a Driver : Udfs Description : UDF File System Driver Version : 5.00.2195.4809 Company : Microsoft Corporation Driver : ultra66 Description : n/a Version : n/a Company : n/a Driver : Update Description : Update Driver Version : 5.00.2195.4074 Company : Microsoft Corporation Driver : usbehci Description : EHCI eUSB Miniport Driver Version : 5.00.2195.5652 Company : Microsoft Corporation Driver : usbhub Description : Default Hub Driver for USB Version : 5.00.2195.4413 Company : Microsoft Corporation Driver : usbhub20 Description : Default Hub Driver for USB 2.0 Version : 5.00.2195.5605 Company : Microsoft Corporation Driver : USBSTOR Description : USB Mass Storage Class Driver Version : 5.00.2195.4854 Company : Microsoft Corporation Driver : VgaSave Description : n/a Version : n/a Company : n/a Driver : Wanarp Description : MS Remote Access and Routing ARP Driver Version : 5.00.2195.4874 Company : Microsoft Corporation Driver : WDICA Description : n/a Version : n/a Company : n/a Driver : msvcrt.dll Version : 6.10.9359.0 Driver : msvcirt.dll Version : 6.10.8637.0 Driver : mfc42.dll Version : 6.00.8665.0 Driver : msvcp60.dll Version : 6.00.8972.0 Driver : OLE32.DLL Version : 5.00.2195.6769 Driver : OLEPRO32.DLL Version : 5.0.4518 Driver : oledlg.dll Version : 1.0 Driver : ADVAPI32.DLL Version : 5.00.2195.5992 Driver : comctl32.dll Version : 5.81 Driver : SETUPAPI.DLL Version : 5.00.2195.5400 Lower Filters ------------- Upper Filters ------------- Video Codecs ------------ Cinepak Codec by Radius : 1.10.0.6 Intel Indeo(R) Video R3.2 Intel Indeo(R) Video R3.2 Microsoft RLE : 5.00.2134.1 Microsoft Video 1 : 5.00.2134.1 Microsoft H.263 Video Codec : 4.4.3385 Microsoft H.261 Video Codec : 4.4.3385 Intel 4|2|0 Video V2.50 : 4.4.3385 Indeo® video 5.10 : R.5.10.15.2.55 Audio Codecs ------------ Microsoft PCM Converter : 5.00.0.0 ASPI Information ---------------- System ASPI : ASPI is not installed Nero ASPI : ASPI is installed and working properly WNASPI32.DLL : 2.0.1.59 160016 bytes December 16, 2003 Installed OS Patches -------------------- (Q284837) 1394 Audio/Video Control Device Stops Working Unexpectedly : No (Q319973) USB 2.0 Support : No (Q290089) Computer hangs After you connect Multiple IEEE 1394 devices : No (Q328120) IEEE 1394 device may disappear when you add new daisy-Chain devices : No (Q813908) SCSI Pass-Through Mode Sense Command May Crash the Computer : No (Q322804) Cannot Use Windows Media Player to Read XA Data on 1394 CD-ROM Devices : Yes (Q322823) Windows Explorer Does Not Detect That the CD-ROM That Was Previously in the CD Drive Has Been Replaced with a Blank CD-R : No (Q281672) Possible Data Loss After You Enable the 'Write Cache Enabled' Feature : Yes (Q327081) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows 2000 : No (Q332023) Slow Disk Performance When Write Caching Is Enabled : No (Q818194) USB - You Receive a 'KMODE_EXCEPTION_NOT_HANDLED' Error Message : No (Q276409) Hotfix from Q259545 causes 'Stop 0x0000000A' Error Message in Disk.sys File : Yes (Q260055) OHCI1394 Driver May Cause a Memory Leak During Asynchronous Write Operation : No (Q262814) IEEE 1394 OHCI Driver Does Not Retry Busy Devices Properly : No (Q272155) Connectivity Problems Using VIA 1394 PCI Host Controllers : No (Q284837) 1394 Audio/Video Control Device Stops Working Unexpectedly : No (Q260233) Support for ATA 100 (Mode 5) in Windows 2000 : No (Q312190) A National Semiconductor IDE Controller May Not Function Correctly : Yes (Q310051) Windows 2000 Does Not Recognize a Digital Video Camera or Other 1394 OHCI Devices When Connected : No (Q814017) Windows Does Not Detect a SCSI Device After a Surprise Removal : No (Q816765) The Scsiport Driver May Not Read Registry Parameters That Are Specified for Miniport Drivers : No (Q290321) 'Stop 0x00000050' Error Message When You View Files on a DVD : Yes (Q313663) Udfs.sys Has a 2.2 Gigabyte Limitation with DVD-R Media : Yes (Q277877) USB Devices May Take More Than 30 Seconds to Wake Up After Hibernating : No (Q283787) Multifunction USB Device Cannot Transfer 4 KB or Larger Files : Yes (Q313600) An Error Occurs in Usbhub.sys if it Is Used as a Composite Driver : Yes (Q810090) USB Update : No (Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : No (Q812415) Problems with Multiple ATA devices : No (Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No I will try writing an image file, like you suggested and let you know what happens after. Cheers again Matt
Hi AftaBurna, There are a few issues I notice from your InfoTool file. 1) You have older version of firmware for your model recorder. You have version 1.10, and the latest from Pioneer is 1.18. You should upgrade your firmware on the recorder before doing any further tests. 2) You have an old version of the Nero software. You have version 6.3.0.4, and our latest is Nero 6.3.1.20 and quite a number of bugs have been resolved and improvements made since your version. You should upgrade this before doing any further tests. 3) You do not have a System ASPI installed. The Nero software using our own Nero ASPI driver, but I would very highly recommend you install a system ASPI as other programs do not have their own ASPI driver and you will need this eventually. You can use Adaptec's ASPI driver or use a program such as ForceASPI to install your system ASPI. 4) Last, you have some Veritas software on your system or did at one time. I do not suspect this is an issue. But if you have removed this software from your system, you should remove the driver it left behind, which I have listed below. However, if you still have this software installed on your system, then leave the driver. Driver : dmboot Description : NT Disk Manager Startup Driver Version : 2195.3649.297.3 Company : VERITAS Software Corp. Regards, Craig Ahead Software USA
Cheers for all your help I will give this a try today or tomorrow and post back what happens. Cheers again AB
Cheers for everyone who replied on this thread, i updated the firmware and the software and have successfully burned a sessions. Thanks AB
