Nero Recode won't recognize DVD+R DL

I use Verbatim DVD+R DL with Nero Recode to back up my dvds. Lately, i have been getting the message instructing me to insert a blank disc when one is already in there. Below is my latest log. Hopefully, someone knows what is going on.

********** Nero Recode Essentials **********

Version: 2.3.0.12

Dubya


Project type: Copy entire DVD
Target size: DVD9 (4152290)

18:15:07 File burn_dvdfiles.cpp, Line 409
Compile DVD: Cancel

Burn settings:
Target: SONY DVD RW DRU-830A
Number of copies: 1
Write speed: 0 KB/s
Temp folder: C:\Documents and Settings\Dubya\My Documents\Nero Recode (21757493248 bytes free)
Direct burning: true
Target media: DVD R DL
Shutdown when finished: false
Advanced Analysis: false
Compress Adaptive: false

18:15:13 File burn_dvdfiles.cpp, Line 233
Compile DVD: init

VMG Menus Vobs [13 vobus] 1.42MB -> 1.42MB [R 1.00]
Video: 1.39MB, extra: 0.03MB
Audio: 0 streams
Subpicture: 1 streams
0. 0. Unspecified 0.00MB [enabled]

VTS_01 Menus Vobs [1 vobus] 0.22MB -> 0.22MB [R 1.00]
Video: 0.22MB, extra: 0.00MB
Audio: 0 streams
Subpicture: 1 streams
0. 0. Unspecified 0.00MB [enabled]

VTS_01 Title Vobs [4 vobus] 0.39MB -> 0.06MB [R 1.00]
Video: 0.06MB, extra: 0.01MB
Audio: 8 streams
0. 0. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
1. 1. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
2. 2. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
3. 3. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
4. 4. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
5. 5. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
6. 6. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
7. 7. Dolby Digital 2-ch Unspecified 0.00MB [enabled]
Subpicture: 12 streams
0. 0. Unspecified 0.00MB [enabled]
1. 1. Unspecified 0.00MB [enabled]
2. 2. Unspecified 0.00MB [enabled]
3. 3. Unspecified 0.00MB [enabled]
4. 4. Unspecified 0.00MB [enabled]
5. 5. Unspecified 0.00MB [enabled]
6. 6. Unspecified 0.00MB [enabled]
7. 7. Unspecified 0.00MB [enabled]
8. 8. Unspecified 0.00MB [enabled]
9. 9. Unspecified 0.00MB [enabled]
10. 10. Unspecified 0.00MB [enabled]
11. 11. Unspecified 0.00MB [enabled]

VTS_02 Menus Vobs [45 vobus] 19.23MB -> 19.23MB [R 1.00]
Video: 18.59MB, extra: 0.63MB
Audio: 1 streams
0. 0. Dolby Digital 2-ch Unspecified 0.55MB [enabled]
Subpicture: 1 streams
0. 0. Unspecified 0.00MB [enabled]

VTS_02 Title Vobs [1 vobus] 0.01MB -> 0.01MB [not compressable]
Video: 0.01MB, extra: 0.00MB
Audio: 0 streams
Subpicture: 0 streams

VTS_03 Menus Vobs [1 vobus] 0.01MB -> 0.01MB [not compressable]
Video: 0.01MB, extra: 0.00MB
Audio: 0 streams
Subpicture: 1 streams
0. 0. Unspecified 0.00MB [enabled]

VTS_03 Title Vobs [542 vobus] 194.06MB -> 194.06MB [R 1.00]
Video: 185.43MB, extra: 8.63MB
Audio: 1 streams
0. 0. Dolby Digital 2-ch English 7.57MB [enabled]
Subpicture: 0 streams

VTS_04 Menus Vobs [309 vobus] 96.68MB -> 96.68MB [R 1.00]
Video: 91.62MB, extra: 5.07MB
Audio: 1 streams
0. 0. Dolby Digital 2-ch Unspecified 4.34MB [enabled]
Subpicture: 1 streams
0. 0. Unspecified 0.12MB [enabled]

VTS_04 Title Vobs [17237 vobus] 7287.77MB -> 6787.65MB [R 1.00]
Video: 5552.34MB, extra: 1235.31MB
Audio: 4 streams
0. 0. Dolby Digital 5.1-ch English 483.03MB [enabled]
1. 1. Dolby Digital 2-ch English 207.95MB [enabled]
2. 2. Dolby Digital 5.1-ch French 482.37MB [disabled]
3. 3. Dolby Digital 5.1-ch Spanish 483.75MB [partially enabled]
Subpicture: 5 streams
0. 0. English 11.55MB [enabled]
1. 1. French 13.28MB [disabled]
2. 2. Spanish 11.08MB [partially enabled]
3. 3. French 4.47MB [disabled]
4. 4. Spanish 4.28MB [partially enabled]

VTS_05 Menus Vobs [1 vobus] 0.09MB -> 0.09MB [R 1.00]
Video: 0.09MB, extra: 0.00MB
Audio: 0 streams
Subpicture: 1 streams
0. 0. Unspecified 0.00MB [enabled]

VTS_05 Title Vobs [1000 vobus] 347.07MB -> 347.07MB [R 1.00]
Video: 332.80MB, extra: 14.28MB
Audio: 1 streams
0. 0. Dolby Digital 2-ch English 12.32MB [enabled]
Subpicture: 0 streams

18:15:13 File burn_dvdfiles.cpp, Line 1198
Compile DVD: begin copy 1

18:15:54 File NeroRecorderBase.cpp, Line 495
Burn process cancelled by user

----- Begin NeroAPI error log -----


Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 2:54:32 PM

NT-SPTI used
Nero API version: 7.2.3.4
Using interface version: 7.0.5.6
Installed in: C:\Program Files\Nero\Nero 7\Core\
Application: Ahead\Nero Recode
Internal Version: 7, 2, 3, 4


=== Scsi-Device-Map ===
CdRomPeripheral : QSI CDRW/DVD SBW-242 atapi Port 0 ID 0 DMA: On
DiskPeripheral : IC25N040ATCS05-0 atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
QSI CDRW/DVD SBW-242 D: CDRom1
SONY DVD RW DRU-830A E: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
BUFE : 0
Physical memory : 510MB (522672kB)
Free physical memory: 178MB (182856kB)
Memory in use : 65
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

25.3.2008
NeroAPI

Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)


----- End NeroAPI error log -----


18:15:54 File burn_dvdfiles.cpp, Line 383
Process canceled by user.

18:15:54 File burn_dvdfiles.cpp, Line 384
Compiling DVD volume failed

18:15:54 File burn_dvdfiles.cpp, Line 303
Compile DVD: exit

 

i would update nero to at least 7.8.5.0 or above

what brand of DVD+R DL are you using Verbatim is the best

also make sure you have the most up to date firmware for your drive burner check here

http://forum.rpc1.org/dl_all.php

EDIT YOUR NERO KEYCODE OUT OF YOUR POST TOO!!

 

Like Zoso said, edit your Nero serial number out. It's at the top of both your logs!

Why did you cancel the burn?

Might want to free up some memory during the burning portion of the process. Cancel programs running in the background, no surfing or listening to internet radio, etc.

Have you tried to put another blank disc in the drive?

Agree with Zoso, check for a firmware update for your burner.