Nero transcoding problem

everytime we try to burn a dvd using nero vision 4, we manage to create the menu, get to the 'burn option' and then after a few minutes of transcoding it crashes and says it has encountered an error and needs to close.
we have no idea what the problem is and it is driving us crazy... any help would be appreciated

 

Go here, locate your History log and post it so we can take a look

Nero 6 history log location: Program Files>Ahead>Nero>NeroHistory.txt

Nero 7 history log location: Program Files>Nero>Nero 7>Core>NeroHistory

 

there doesnt seem to be a history file there

HELP!!!

 

If you are using Vista then the location is

Desktop/Your Comp Name/App Data/Roaming/Ahead/Nero History

 

ps we are using nero 7

 

we have xp.... not vista

 

when it stops working, we get the microsoft error reporting thingy, and no history file in the nero directory...
we are getting really frustrated with this and would seriously appreciate any help that you could give

thanks in advance.

 

Hi There,

Nero History log is requested because it'll help members pinpoint the exact reason why your nero is crashing.

Failing that, please provide more information - is it an .avi file you're trying to transcode?

What nero version are you using?

 

i understand why the log is requested, but i cant post it because it simply isnt there.

we are using nero 7 (vision 4)
have windows XP SP2
are trying to encode avi files

it starts transcoding and you can see it in the little preview window, then all of a sudden it stops...
then the wiondows error window pops up saying nero has encountered a problem and needs to close,
no further information is given.

I would really appreciate your help and am sorry that i cant post the log...

 

Not to worry, there's usually a way around these things ...

You can use the free VSO DivxToDVD to convert your .avi file to a DVD format and then burn it with Nero BurningRom.

Download here

and guides here

 

After you're done with the above project, you could consider re-installing your nero.

First, Please make sure you have your Nero 7 serial number so you can reinstall Nero

Then, download and run Nero 7 cleantool, from here.

And download & install the latest Nero 7 update from here.

 

it wont even transcode using divx or avi2mpg...

every piece of software we have tried just shuts down about 5 minutes into the process...

 

i have the same problem tried to convert with other program it halts after a few mins

 

i Also have a similar problem where i make a menu and as soon as i press burn it says:

unable to prpare data for recordingrepare Session Failed:Transcoding of videos failed

I have a log of what nero says it will help in diagnosing the problem if you want me to send that in i will