Problems installing a Printer

Discussion in 'PC hardware help' started by bobo28, Dec 8, 2010.

  1. bobo28

    bobo28 Member

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    I am having problems connecting a hp officejet j4580 all in one printer to an hp pavilion slimline s7600n. I put in the driver disk install software when it gets to the point where i connect the printer thru usb to the computer it takes some time before telling me install failed i have tried many times with the same outcome.Went to hp website to get latest drivers ,I even did disk cleanup before as it recommended no help and i tried selective startup with load startup items unchecked still no good There both HP I thought this would be easy if anyone could help that would be great Thanks.
     
  2. ddp

    ddp Moderator Staff Member

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    are your usb ports enabled? what windows & what service pack are you using?
     
  3. Vato

    Vato Regular member

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    is it a new printer or old?
    Could be that the usb port in your computer is malfunctioning or the usb cables on the printer might be faulty (ben) - has happened to me before.

    If its a new one same question as `ddp`.
     
  4. bobo28

    bobo28 Member

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    windows xp media center edition sp3 i think the ports are because when i plug in the printer the install wizard pops up
     
  5. ddp

    ddp Moderator Staff Member

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    i ran into same problem as you with a customer's computer with freshly installed xp pro sp3 with a hp 3in1 printer. tried both small & large driver setups & kept getting an error & install failed. had to go back with another hard drive & only install xp pro sp2 then tried small driver setup which worked then the large driver setup which also worked. installed sp3 & other programs plus updates then did a print test that printed ok.
     
  6. bobo28

    bobo28 Member

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    yes thanks i reinstalled windows did not update installed the printer no problems something weird with service pack 3.
     
  7. ddp

    ddp Moderator Staff Member

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    no problem.
     

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