Red light Issue On Headphone jack (Asus N53S)

Discussion in 'PC hardware help' started by upNup, Nov 4, 2014.

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  1. upNup

    upNup Newbie

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    Hi guys-

    I had been using my headphone jack to hook up my laptop to Logitech speaker system via tosslink cable. Just the other day I noticed that there is no longer a red light coming out of my headphone jack (asus n53s laptop), I initially thought I had a break/damage to the digital cable so I bought a new one but still there is no red light from jack.

    Can anyone suggest what I should do ? Do I need a new sound card ?

    The headphone jack itself does work when I plug in actual headphones or rca wires..but I do not get the digital connection.

    rgrds
     
    upNup, Nov 4, 2014
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  2. ddp

    ddp Moderator Staff Member

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    any exclamation marks or unknown devices in device manager
     
    ddp, Nov 4, 2014
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  3. upNup

    upNup Newbie

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    ddp-

    Thanks for getting back to me...yes infact there is one "unknown device" inside of folder "other device".

    rgrds
     
    upNup, Nov 5, 2014
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  4. ddp

    ddp Moderator Staff Member

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    it is a driver issue then.
     
    ddp, Nov 5, 2014
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  5. upNup

    upNup Newbie

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    so which driver should i upgrade? I am assuming i need to upgrade something..
     
    upNup, Nov 5, 2014
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  6. ddp

    ddp Moderator Staff Member

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    ddp, Nov 5, 2014
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  7. upNup

    upNup Newbie

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    upNup, Nov 5, 2014
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  8. ddp

    ddp Moderator Staff Member

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    what does it show for soundcard in device manager. look on bottomside of laptop to see if model make is there.
     
    ddp, Nov 5, 2014
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  9. upNup

    upNup Newbie

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    [​IMG]
     
    upNup, Nov 5, 2014
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  10. ddp

    ddp Moderator Staff Member

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    ddp, Nov 5, 2014
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  11. upNup

    upNup Newbie

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    So do I need to first un-install realtek driver in device manager before in update ? Sorry, not done it before..
     
    upNup, Nov 5, 2014
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  12. upNup

    upNup Newbie

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    the link you sent me has info on high definition codec and regular codec..which one will I need ?
     
    upNup, Nov 5, 2014
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  13. ddp

    ddp Moderator Staff Member

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    just re-install. hd.
     
    ddp, Nov 5, 2014
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  14. upNup

    upNup Newbie

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    just reinstalled driver for Realtek...still no red light from Jack.

    Does anyone know what I need to do with the issue of "unknown device" inside of folder "other device" ?

    I tried googling for " no red light from headphone jack" and its very strange that there is almost no mention of this problem..except for similar issues with Mac Books .
     
    upNup, Nov 6, 2014
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  15. ddp

    ddp Moderator Staff Member

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    did you check the asus site about that problem.
     
    ddp, Nov 6, 2014
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  16. upNup

    upNup Newbie

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    no because quite frankly I am not about to ship my laptop and pay their "expert" fees to repair..if I was prepared to do that I would not be asking for help on this site..my laptop is out of warranty so it wont help contacting asus unless I want to be their fees obviously.
     
    upNup, Nov 6, 2014
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  17. ddp

    ddp Moderator Staff Member

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    i did not say "contact" but said "check", 2 different things. check their faq forum to see if others have\had your problem & what resolution if any there is to that problem. what make is the onboard video.
     
    ddp, Nov 6, 2014
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  18. upNup

    upNup Newbie

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    I did check the forum but nothing about my issue...video card says " NVIDIA GeForce GT 540M
     
    upNup, Nov 6, 2014
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  19. upNup

    upNup Newbie

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    ..and Intel HD Graphics Family
     
    upNup, Nov 6, 2014
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  20. ddp

    ddp Moderator Staff Member

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    have you tried a system restore to before this problem started.
     
    ddp, Nov 6, 2014
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