Guys when I type something in any search engine and click on the results, the items I click on are being redirected to websites that have nothing to do with what I searched for. I thinks its a virus. Any suggestions on how to fix this problem.
Download, install, and run HijackThis. Post a log for me in your reply. What websites are you being redirected to?
I'm being redirected to advertisements like a car dealership site or wal-mart, stuff like that. Logfile of HijackThis v1.99.1 Scan saved at 8:39:39 PM, on 5/8/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16414) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\WINDOWS\system32\SatSrv.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe C:\Program Files\Roxio\Media Experience\DMXLauncher.exe C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe C:\PROGRA~1\verizon\SMARTB~1\MotiveSB.exe C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe C:\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\sistray.exe C:\Program Files\ZyXEL\ZyXEL G-220 v2 Wireless Adapter Utility\ZyXEL G-220 v2.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe C:\Program Files\WinRAR\WinRAR.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Symantec Shared\OPC\{31011D49-D90C-4da0-878B-78D28AD507AF}\CfgWiz.exe C:\Program Files\Symantec\LiveUpdate\LUAll.exe C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE C:\PROGRA~1\NORTON~1\navw32.exe C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005 O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Steganos Password Manager AutoFill - {1427A821-7B93-4F08-9A34-9FA03A3D93DB} - blank (file missing) O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\APPLES~1\FRESHD~1\fdcatch.dll O2 - BHO: IE 4.x-6.x BHO for Internet Download Accelerator - {2A646672-9C3A-4C28-9A7A-1FB0F63F28B6} - (no file) O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media Experience\DMXLauncher.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe" O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\verizon\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\iTunesHelper.exe" O4 - HKLM\..\Run: [NoteBurner] C:\Program Files\NoteBurner\VTBurnerGUI.exe /silence O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe" O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O4 - Global Startup: ZyXEL G-220 v2 Wireless Adapter Utility.lnk = ? O8 - Extra context menu item: + &Download Express: download this file - C:\Program Files\Apple Software Update\Download Express\Add_Url.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\ida.exe (file missing) O9 - Extra 'Tools' menuitem: &Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\ida.exe (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1162872317207 O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{07D7CC61-6F79-4438-84B7-FC45CD035408}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{16D44F9F-9199-4E5C-A578-F7E260440DE7}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{57FE2E09-7E09-41AC-9EEE-89A089B54B5C}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{99CAB8B9-7F1D-4399-9123-2390133404F6}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{A8B32C08-8E1B-4B4D-A41F-0998E4D1DA1B}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{FA5FCFD2-536A-46A6-A9E5-69089DC9C80D}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing) O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: Steganos AntiTheft - Unknown owner - C:\WINDOWS\system32\\SatSrv.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
Put check next to these and have hijack this fix it O17 - HKLM\System\CCS\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{07D7CC61-6F79-4438-84B7-FC45CD035408}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{16D44F9F-9199-4E5C-A578-F7E260440DE7}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{57FE2E09-7E09-41AC-9EEE-89A089B54B5C}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{99CAB8B9-7F1D-4399-9123-2390133404F6}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{A8B32C08-8E1B-4B4D-A41F-0998E4D1DA1B}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{FA5FCFD2-536A-46A6-A9E5-69089DC9C80D}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 ok O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime cool web search variant i think download cwshredder http://www.trendmicro.com/ftp/products/online-tools/cwshredder.exe # run cwshredder # click fix # delete all the file found @Fredil:O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll are these valid lsp files post another hijack this log
blake123: again;stop fixing if you dont know what you are doing!! Why did you use cwshredder ? It doesn't help anything... HUOH! CCraze; Please download FixWareout from one of these sites: http://downloads.subratam.org/Fixwareout.exe http://swandog46.geekstogo.com/Fixwareout.exe Save it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal. When your system reboots, follow the prompts. Afterwards, HijackThis will launch. Please click Scan, and check the following items(if there): All O17-lines Please post back fresh Hijackthis log and Fixwareout report.
QuickTime Task X qttasks.exe CoolWebSearch parasite related. Castle cops said it was cool web search related and what do you use to get rid of that.
Fixwareout Last edited 4/5/2007 Post this report in the forums please ... »»»»»Prerun check »»»»» System restarted »»»»» Postrun check HKLM\SOFTWARE\~\Winlogon\ "System"="kdgzw.exe" .... .... »»»»» Misc files. .... »»»»» Checking for older varients. .... Search five digit cs, dm, kd, jb, other, files. The following files NEED TO BE SUBMITTED to one of the following URL'S for further inspection. Click browse, find the file then click submit. http://www.virustotal.com/flash/index_en.html Or http://virusscan.jotti.org/ »»»»» Other »»»»» Current runs [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "SiSPower"="Rundll32.exe SiSPower.dll,ModeAgent" "SoundMan"="SOUNDMAN.EXE" "RoxWatchTray"="\"C:\\Program Files\\Common Files\\Roxio Shared\\9.0\\SharedCOM\\RoxWatchTray9.exe\"" "DMXLauncher"="\"C:\\Program Files\\Roxio\\Media Experience\\DMXLauncher.exe\"" "RoxioDragToDisc"="\"C:\\Program Files\\Roxio\\Drag-to-Disc\\DrgToDsc.exe\"" "Motive SmartBridge"="C:\\PROGRA~1\\verizon\\SMARTB~1\\MotiveSB.exe" "Lexmark X73 Button Monitor"="C:\\PROGRA~1\\LEXMAR~1\\ACMonitor_X73.exe" "Lexmark X73 Button Manager"="C:\\PROGRA~1\\LEXMAR~1\\AcBtnMgr_X73.exe" "PrinTray"="C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\printray.exe" "OpwareSE2"="\"C:\\Program Files\\ScanSoft\\OmniPageSE2.0\\OpwareSE2.exe\"" "QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime" "SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.6.0_01\\bin\\jusched.exe\"" "RegistryMechanic"="" "iTunesHelper"="\"C:\\iTunesHelper.exe\"" "NoteBurner"="C:\\Program Files\\NoteBurner\\VTBurnerGUI.exe /silence" "ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\"" "osCheck"="\"C:\\Program Files\\Norton AntiVirus\\osCheck.exe\"" "Symantec PIF AlertEng"="\"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\PIFSvc.exe\" /a /m \"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\AlertEng.dll\"" [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe" "swg"="C:\\Program Files\\Google\\GoogleToolbarNotifier\\1.2.1128.5462\\GoogleToolbarNotifier.exe" "MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background" "Anonymizer"="C:\\Program Files\\Anonymizer\\Anonymizer Software\\Anonymizer.exe -nogui" "ProxyFirewall"="C:\\Program Files\\Mozilla Firefox\\ProxyFirewall\\ProxyFirewall.exe" .... Hosts file was reset, If you use a custom hosts file please replace it »»»»» End report »»»»» Logfile of HijackThis v1.99.1 Scan saved at 6:40:57 PM, on 5/11/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16441) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\WINDOWS\system32\SatSrv.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\WINDOWS\system32\notepad.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe C:\Program Files\Roxio\Media Experience\DMXLauncher.exe C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe C:\PROGRA~1\verizon\SMARTB~1\MotiveSB.exe C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe C:\iTunesHelper.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\sistray.exe C:\Program Files\ZyXEL\ZyXEL G-220 v2 Wireless Adapter Utility\ZyXEL G-220 v2.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe C:\WINDOWS\system32\DllHost.exe C:\Program Files\MTV Networks\URGE\UrgeMS.exe C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Steganos Password Manager AutoFill - {1427A821-7B93-4F08-9A34-9FA03A3D93DB} - blank (file missing) O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\APPLES~1\FRESHD~1\FDCatch.dll O2 - BHO: IE 4.x-6.x BHO for Internet Download Accelerator - {2A646672-9C3A-4C28-9A7A-1FB0F63F28B6} - (no file) O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: FreshDownload Bar - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - C:\PROGRA~1\APPLES~1\FRESHD~1\fdiebar.dll O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media Experience\DMXLauncher.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe" O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\verizon\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\iTunesHelper.exe" O4 - HKLM\..\Run: [NoteBurner] C:\Program Files\NoteBurner\VTBurnerGUI.exe /silence O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe" O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [Anonymizer] C:\Program Files\Anonymizer\Anonymizer Software\Anonymizer.exe -nogui O4 - HKCU\..\Run: [ProxyFirewall] C:\Program Files\Mozilla Firefox\ProxyFirewall\ProxyFirewall.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O4 - Global Startup: ZyXEL G-220 v2 Wireless Adapter Utility.lnk = ? O8 - Extra context menu item: + &Download Express: download this file - C:\Program Files\Apple Software Update\Download Express\Add_Url.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: FreshDownload - {425E6A28-52D1-4B9C-B916-5E20BC38E210} - C:\Program Files\Apple Software Update\FreshDownload\fd.exe O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\ida.exe (file missing) O9 - Extra 'Tools' menuitem: &Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\ida.exe (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1162872317207 O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{07D7CC61-6F79-4438-84B7-FC45CD035408}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{16D44F9F-9199-4E5C-A578-F7E260440DE7}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{57FE2E09-7E09-41AC-9EEE-89A089B54B5C}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{99CAB8B9-7F1D-4399-9123-2390133404F6}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{A8B32C08-8E1B-4B4D-A41F-0998E4D1DA1B}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{FA5FCFD2-536A-46A6-A9E5-69089DC9C80D}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing) O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: Steganos AntiTheft - Unknown owner - C:\WINDOWS\system32\\SatSrv.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
Fixwareout Last edited 4/5/2007 Post this report in the forums please ... »»»»»Prerun check »»»»» System restarted »»»»» Postrun check HKLM\SOFTWARE\~\Winlogon\ "System"="kdgzw.exe" .... .... »»»»» Misc files. .... »»»»» Checking for older varients. .... Search five digit cs, dm, kd, jb, other, files. The following files NEED TO BE SUBMITTED to one of the following URL'S for further inspection. Click browse, find the file then click submit. http://www.virustotal.com/flash/index_en.html Or http://virusscan.jotti.org/ »»»»» Other »»»»» Current runs [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "SiSPower"="Rundll32.exe SiSPower.dll,ModeAgent" "SoundMan"="SOUNDMAN.EXE" "RoxWatchTray"="\"C:\\Program Files\\Common Files\\Roxio Shared\\9.0\\SharedCOM\\RoxWatchTray9.exe\"" "DMXLauncher"="\"C:\\Program Files\\Roxio\\Media Experience\\DMXLauncher.exe\"" "RoxioDragToDisc"="\"C:\\Program Files\\Roxio\\Drag-to-Disc\\DrgToDsc.exe\"" "Motive SmartBridge"="C:\\PROGRA~1\\verizon\\SMARTB~1\\MotiveSB.exe" "Lexmark X73 Button Monitor"="C:\\PROGRA~1\\LEXMAR~1\\ACMonitor_X73.exe" "Lexmark X73 Button Manager"="C:\\PROGRA~1\\LEXMAR~1\\AcBtnMgr_X73.exe" "PrinTray"="C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\printray.exe" "OpwareSE2"="\"C:\\Program Files\\ScanSoft\\OmniPageSE2.0\\OpwareSE2.exe\"" "QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime" "SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.6.0_01\\bin\\jusched.exe\"" "RegistryMechanic"="" "iTunesHelper"="\"C:\\iTunesHelper.exe\"" "NoteBurner"="C:\\Program Files\\NoteBurner\\VTBurnerGUI.exe /silence" "ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\"" "osCheck"="\"C:\\Program Files\\Norton AntiVirus\\osCheck.exe\"" "Symantec PIF AlertEng"="\"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\PIFSvc.exe\" /a /m \"C:\\Program Files\\Common Files\\Symantec Shared\\PIF\\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\\AlertEng.dll\"" [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe" "swg"="C:\\Program Files\\Google\\GoogleToolbarNotifier\\1.2.1128.5462\\GoogleToolbarNotifier.exe" "MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background" "Anonymizer"="C:\\Program Files\\Anonymizer\\Anonymizer Software\\Anonymizer.exe -nogui" "ProxyFirewall"="C:\\Program Files\\Mozilla Firefox\\ProxyFirewall\\ProxyFirewall.exe" .... Hosts file was reset, If you use a custom hosts file please replace it »»»»» End report »»»»» Logfile of HijackThis v1.99.1 Scan saved at 6:40:57 PM, on 5/11/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16441) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\WINDOWS\system32\SatSrv.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\WINDOWS\system32\notepad.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe C:\Program Files\Roxio\Media Experience\DMXLauncher.exe C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe C:\PROGRA~1\verizon\SMARTB~1\MotiveSB.exe C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe C:\iTunesHelper.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\sistray.exe C:\Program Files\ZyXEL\ZyXEL G-220 v2 Wireless Adapter Utility\ZyXEL G-220 v2.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe C:\WINDOWS\system32\DllHost.exe C:\Program Files\MTV Networks\URGE\UrgeMS.exe C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Steganos Password Manager AutoFill - {1427A821-7B93-4F08-9A34-9FA03A3D93DB} - blank (file missing) O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\APPLES~1\FRESHD~1\FDCatch.dll O2 - BHO: IE 4.x-6.x BHO for Internet Download Accelerator - {2A646672-9C3A-4C28-9A7A-1FB0F63F28B6} - (no file) O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: FreshDownload Bar - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - C:\PROGRA~1\APPLES~1\FRESHD~1\fdiebar.dll O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media Experience\DMXLauncher.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe" O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\verizon\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\iTunesHelper.exe" O4 - HKLM\..\Run: [NoteBurner] C:\Program Files\NoteBurner\VTBurnerGUI.exe /silence O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe" O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [Anonymizer] C:\Program Files\Anonymizer\Anonymizer Software\Anonymizer.exe -nogui O4 - HKCU\..\Run: [ProxyFirewall] C:\Program Files\Mozilla Firefox\ProxyFirewall\ProxyFirewall.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O4 - Global Startup: ZyXEL G-220 v2 Wireless Adapter Utility.lnk = ? O8 - Extra context menu item: + &Download Express: download this file - C:\Program Files\Apple Software Update\Download Express\Add_Url.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: FreshDownload - {425E6A28-52D1-4B9C-B916-5E20BC38E210} - C:\Program Files\Apple Software Update\FreshDownload\fd.exe O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\ida.exe (file missing) O9 - Extra 'Tools' menuitem: &Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RarSFX0\ida.exe (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O10 - Unknown file in Winsock LSP: c:\temp\hide my ip 2007\proxyfilter.dll O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1162872317207 O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{07D7CC61-6F79-4438-84B7-FC45CD035408}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{16D44F9F-9199-4E5C-A578-F7E260440DE7}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{57FE2E09-7E09-41AC-9EEE-89A089B54B5C}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{99CAB8B9-7F1D-4399-9123-2390133404F6}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{A8B32C08-8E1B-4B4D-A41F-0998E4D1DA1B}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\..\{FA5FCFD2-536A-46A6-A9E5-69089DC9C80D}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O17 - HKLM\System\CS1\Services\Tcpip\..\{05DFE0ED-9D35-40E2-A8AA-E473FE82230F}: NameServer = 85.255.114.198,85.255.112.176 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.198 85.255.112.176 O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing) O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing) O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: Steganos AntiTheft - Unknown owner - C:\WINDOWS\system32\\SatSrv.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe It fixed the problem