do another scan does he get the free to air channel like bbc or itv and not the other pay channels like sky sports or sky movies
seems it hasnt autorolled the keys - you can do the following 1 - go to sky sports 1 leave it their for one minute and the keys should autoroll 2 - restart the cam (evocamd) - this is done via the menu - depends on which image you are running.
Try hitting the Blue button then the Blue button again. The Cams menu might be there (possibly with a Yellow button shortcut)