Hi All, When I try to restart or shutdown my Gateway laptop computer it hangs at the shutdown stage for about 10-15 minutes then gives me a blue screen stating that windows could not shut down properly etc. etc. Consequently I have to do a hard shutdown every time. This is a fairly recent development that I've tried troubleshooting myself but to no avail. I'm running Windows Vista Ultimate 64 bit OS. Any suggestions/fixes on why and how would be greatly appreciated. TIA conductor
Hi rav009 I just got home from work and after reading your question I restarted my computer so as to give you a least a partial answer (I wouldn't be able to give you the complete, somewhat lengthy statement from the blue screen as the computer starts to reboot before I am able to read the whole thing), but wouldn't you know it, the computer shut down properly this time. It's kind of like a toothache going away as soon as you walk into the dentist's office... In any event, when it happens again, as I'm sure it will, I'll try and gather as much as I can of what it says and post back here. Thanks conductor
Hi Again rav009, Well as expected my reboot problems are reoccurring. I restarted 3 times and every time I got the blue screen warning. Unfortunately there was no error code provided but I do have some info from the Windows "Problem Reports and Solutions" dialogue box. I don't know if this will give you any solid clues toward diagnosing and suggesting a solution to the problem..?? In any event here it is: Product Windows Problem Shut down unexpectedly Date 9/9/2007 10:21 AM Status Not Reported Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1033 Files that help describe the problem Mini090907-01.dmp sysdata.xml Version.txt Extra information about the problem BCCode: 9f BCP1: 0000000000000003 BCP2: FFFFFA8001C89060 BCP3: FFFFFA800398E050 BCP4: FFFFFA8003351250 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 It's a bit perplexing to me why it's being called an unexpected shutdown when I am rebooting properly from the start menu...?? TIA conductor
Well Conductor, you're not alone. I have exactly the same error on a brand-new, U$2200 pre-installed Vista / Sony Vaio laptop. Do a search, this error (and thousands of related slow shutdown/wake-up problems) is all over the Internet. I shutdown my machine at 01:29 AM; nine hours later it still hadn't completed. Five minutes ago, on reboot, I got the same 1033 error as you had. Sony support = non-existent Microsoft support = not available to OEM customers Vista = disaster (I have 5600 (!) incidents in the log, in two months) Same errors seems to pop-up on both 64 and 32 bit versions (I have 32 bit - Vista Business). All shut-down/wake-up related). I bet that Vista will not make it for a long while. We (few PCs/small network users) are victimized. Large corporations will *never* expose themselves to this disaster. As the Press said: once mainstream business adopts Vista, the economy will crash . . . . . PS: any suggestions welcome. I've run out of ideas
Hi LeonW, I was told at one point by someone who had experienced a similar problem was to try and update my display driver as that had taken care of it for him. Unfortunately it wasn't that simple for me... What I finally had to do to solve the shutdown problem was a clean reinstall of my Vista Ultimate OS (I assume that a driver had either dropped or become corrupted)...?? As to why is anybody's guess...??!! Of course this was a bit time consuming as I had to do a complete back up prior to the clean install and then had to transfer back all of my files and reinstall all of my software applications afterwards. In any event I'm no longer having any shutdown issues... For now...?? In the matter of the sleep problem (computer not waking up) I simply changed my power settings. Apparently Microsoft is supposed to be working on an SP1 package for Vista that will (hopefully) address this issue but they certainly seem to be taking their sweet-ass time about it as this has obviously been an ongoing problem ever since Vista first came on the market. I wish I could have given you a quicker and simpler method to solving your similar shutdown problem but I believe the clean OS install is the only sure-fired solution. conductor
I'm readying myself for this (again - 3rd time). Problem is that this (expensive) Sony Vaio came pre-installed not only with Vista, but also with a tonne of other undocumented 'goodies' and without any option to skip their installs! I don't need/want: Photoshop Elements, Sony Digital Rights, 7 months of reminders to join Club Vaio, Sony version of iTunes, Video editor, demo music files, Sony logo screensavers, etc, etc. Not even Sony Helpdesk knows what all gets installed. Nor do they have aniy idea which ones can be safely removed. Also bad is that many of these Sony 'extras' have incomprehensible names: just a few letters + exe. Am not looking forward to this, but I guess I'll have little choice. And if this fails, I'll upgrade back to good old XP, though finding drivers may not be easy, either . . . Leon PS: my logs files (error files) have grown to 22 and 11 MBytes. Can I just delete these? Guess I'll have to do this from safe mode??
If you do a clean install by booting your computer with your windows vista disk, providing it's not just an upgrade version (making sure your bios is set up to boot from the cd) you will/should come across a prompt which will enable you to format your hard drive, formatting will clean your hard drive completely of any and all unwanted preinstalled programs allowing you to install just the OS itself. conductor
