snmaster.idx database is missing please restore

please help i cannot connect to AOL or IE and have uninstalled AOL and re-installed with no luck
Thanks a lot

 

http://help.aol.com/help/search.do?...iceId=&dialogID=79686399&stateId=1 0 79696457

 

thanks quikdraw i will try this

 

YVW!

Take care...

QuikDraw

 

quikdraw i was able to do it with my desktop computer which does not have a problem but not with the laptop that has the prob;em. In other words a search for snmaster.idx on the laptop does not find anything. would i have to copy this file from my good computer to a dsic and then install to the laptop?
Thank you

 

If the file is missing. Try this instead.

http://help.aol.com/help/search.do?...p--helpchannelsaolcom-kjumpadparticleId223275

 

thanks again will try that

 

Which version of AOL is installed on your Laptop, 9.0a, or 9.0b?

Do you have the AOL CD, or are you downloading the AOL software?

Is your connection speed Dial-up, or broadband?

What version of Windows is installed on the laptop, WinXP or Vista?

 

Which version of AOL is installed on your Laptop, 9.0a, or 9.0b? have 9.0A

Do you have the AOL CD,YES
or are you downloading the AOL software?

Is your connection speed Dial-up, or broadband? Broadband Cable

What version of Windows is installed on the laptop, WinXP or Vista?
Windows XP

 

After you uninstall the AOL software from ADD/REMOVE PROGRAMS. Go to START> SEARCH> ALL FILES AND FOLDERS> Type AOL. Delete any AOL entry that was installed on or after the date you first installed the software. Be careful want you remove! Read the entries and check the dates. If it's something your not sure of, leave it. Remove any multiple copies or double entries.