Toshiba laptop virus

Discussion in 'Windows - Virus and spyware problems' started by Oslingbax, Aug 7, 2012.

  1. Oslingbax

    Oslingbax Member

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    Hello, all. I am sorting a Toshiba laptop running Windows 7 64bit for a friend. When I turn it on I have to press escape to get into windows. Then there is a 126 character unknown password in the login password box. This must be deleted every time to put in the user password. Also, when I click "Start" there are about 30 duplicates of the letter P in the search box. I installed Microsoft Security Essentials and it found nothing wrong. I have installed Spybot Search and Destroy and it found 4 trojans, 5 adware and a tracking cookie but has not solved the problem. I then installed Malwarebytes which found one entry but the problem described above is still happening. Can anyone please help>? Tanx in advance of any replies....(",)**
     
    Oslingbax, Aug 7, 2012
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  2. ddp

    ddp Moderator Staff Member

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    have you tried system restore to before the problem?
     
    ddp, Aug 7, 2012
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  3. Oslingbax

    Oslingbax Member

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    Hello. Tanx for the reply. System Restore was the first thing I tried. No luck.
     
    Oslingbax, Aug 7, 2012
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  4. ddp

    ddp Moderator Staff Member

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    even thru safemode?
     
    ddp, Aug 7, 2012
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  5. JST1946

    JST1946 Regular member

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    JST1946, Aug 7, 2012
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  6. Oslingbax

    Oslingbax Member

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    Just tried System restore in Safe Mode and, where there had been an option to go back to before the trouble started, that option is not now available for some reason. System Restore now only goes back to two days after it started happening and I did choose "Show more restore points" option. Shuckz......
     
    Oslingbax, Aug 7, 2012
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  7. Oslingbax

    Oslingbax Member

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    Hello JST1946 . Tanx for the reply. I have tried it, no luck.....(",)**
     
    Last edited: Aug 7, 2012
    Oslingbax, Aug 7, 2012
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  8. JST1946

    JST1946 Regular member

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    Ok sorry it didn't help.
     
    JST1946, Aug 7, 2012
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  9. Oslingbax

    Oslingbax Member

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    Beginning to look like the only solution is to re-install windows......Oh!....(",)**
     
    Oslingbax, Aug 7, 2012
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  10. ddp

    ddp Moderator Staff Member

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    save your data 1st before reinstalling windows. do the destructive format option which will delete current partition, make new partition & reload windows to factory defaults. uninstall all the garbage that windows installs after it is loaded.
     
    ddp, Aug 7, 2012
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  11. Oslingbax

    Oslingbax Member

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    In the middle of doing it. Tanx to you and the others for your input. Much appreciated. Cheerz.....(",)**
     
    Oslingbax, Aug 7, 2012
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  12. ddp

    ddp Moderator Staff Member

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    no problem.
     
    ddp, Aug 7, 2012
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