-ccleaner http://www.ccleaner.com/ -avg7 free edition 15.2meg http://www.grisoft.com/doc/71/lng/us/tpl/tpl01 -cwshredder http://www.intermute.com/products/cwshredder.html -ad-aware se http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10319876.html?tag=lst-0-1 -spybot s&d http://www.majorgeeks.com/download2471.html -download, update & run in safemode in this order -online virus scan http://housecall.trendmicro.com/housecall/start_corp.asp