My computer tells me I've got this virus, and I've tried downloading the free trial versions of malware removal software, but nothing that has worked for other people has worked for me. I read a similar post on this site that helped someone, but it sounds like each case is unique. I don't know what the HijackThis report is, or how to get one, but would love for someone to walk me through getting rid of it. Thanks for your help! Ryan
Hi rtracy and welcome to aD! Please read and follow instructions here first. Then, to get a HijackThis log do the following: Download HijackThis (click the link) Create a new folder in C:/ named HjT Unzip(extract) the file to the newly created folder. Open HijackThis.exe Click "Do a system scan and save a logfile". Notepad will open with the log. It will also be saved in the HjT folder. Please post your HiajckThis log in the other thread.
Ok, so I did everything up to scanning my system with one of the online services to see if anything came up and a couple of things came up (4 Hacking tools & root kits, 2 Spyware) and during this scan, it froze and wouldn't finish. The message that was telling me that I had a virus is no longer there, but when I use these online scans, it keeps telling me there is a threat. Here is a file of what Hijackthis came up with. Hope it helps. Logfile of HijackThis v1.99.1 Scan saved at 9:21:00 PM, on 12/29/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe c:\Program Files\Common Files\Symantec Shared\ccProxy.exe c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\mqsvc.exe C:\Program Files\Sana Security\Primary Response SafeConnect\agent\bin\SanaAgent.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\WINDOWS\system32\mqtgsvc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nTrayFw.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe C:\Program Files\Roxio\Media Experience\DMXLauncher.exe C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe C:\Program Files\Sana Security\Primary Response SafeConnect\agent\bin\SanaSafeConnect.exe C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\HPWebcam.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\Sana Security\Primary Response SafeConnect\agent\bin\SanaMonitor.exe C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Documents and Settings\Bubba Tracy\Desktop\HijackThis_v1.99.1.exe R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video ActiveX Object\isaddon.dll (file missing) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Protection Bar - {0D045BAA-4BD3-4C94-BE8B-21536BD6BD9F} - C:\Program Files\Video ActiveX Object\iesplugin.dll (file missing) O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe O4 - HKLM\..\Run: [nTrayFw] C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nTrayFw.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media Experience\DMXLauncher.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe" O4 - HKLM\..\Run: [SanaSafeConnect] "C:\Program Files\Sana Security\Primary Response SafeConnect\agent\bin\SanaSafeConnect.exe" O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1 O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\HPWebcam.exe O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab53083.cab O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe" -k runservice (file missing) O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: SanaSafeConnectAgent - Unknown owner - C:\Program Files\Sana Security\Primary Response SafeConnect\agent\bin\SanaAgent.exe" SanaSafeConnectAgent (file missing) O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
The hacking tools found by ActiveScan are most likely SmitfruadFix's files. Run a scan only with HijackThis, check these: O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video ActiveX Object\isaddon.dll (file missing) O3 - Toolbar: Protection Bar - {0D045BAA-4BD3-4C94-BE8B-21536BD6BD9F} - C:\Program Files\Video ActiveX Object\iesplugin.dll (file missing) Close all windows except HijackThis, then click Fix checked. Java is out of date. Go here and download [bold]Java Runtime Environment 6.0[/bold]. Uninstall all previous version and updates of JRE via [bold]Add/Remove Programs[/bold]. Restart and install [bold]Version 6.0[/bold]. Should be fine after that. Any problems?
