Windows cannot load the drivers for the MTP/IP device. You guys are the best at this, please help.

Hey guys and gals. I bought a computer from my brother because I wanted another desktop for my house. My brother took horrible care of his computer and though I am somewhat good with computers, I’ve never seen this kind of stuff. I have 2 questions if you would be so kind to oblige and answer them it would mean more than you could know.

The specs and OS are as follows: 32 bit Windows Vista Home Basic 2006. 2 gigs of ram (I installed the extra and proper DDR2 memory as the computer only came with 512 mb‘s of ram), and the computer is a Compaq Presario model SR5010NX

1. This is the killer. I am somewhat good with computers yet NOWHERE NEAR as good as you guys, that is why I come to you for answers and greatly appreciate all of your replies. As I understand it, the MTP/IP device is crucial to a computer. Somehow he managed to mess up the MTP/IP device. In the control panel in system in device manager it states the following “This device is not working properly because Windows cannot load the drivers required for this device. (Code 31).” The device provider is Microsoft and the driver version is 6.0.6000.16386 and the driver date is 6/21/2006. However, when I checked for updates, I received the following message “The best driver software for your advice is already installed. Windows has determined the driver software for your device is up to date”. I am lost on this one. Is there any possible way to have Windows load the drivers required for this device?

2. Is it necessary to have (TCP/IP) installed on a computer because his computer does NOT have (TCP/IP) installed? If it is necessary how do I go about getting on his computer?

Would creating a restore point help at all? There has NEVER been a restore done for the Recovery (D) disc yet there was a restore point done yesterday for the C disk.

I thank you all for taking the time to read this and any answers or replies would mean more to me than you could know. Thank you so very much. Jeff

 

I think you have it backwards.

TCP/IP is crucial.

MTP/IP is not.

From the Wiki:

"Multipurpose Transaction Protocol software is a proprietary transport protocol (OSI Layer 4) developed and marketed by Data Expedition, Inc."

You need to find out why your brother was using MTP/IP.

What kind of network connection did he have and what kind are you expecting to have?

 

First off I wish to thank you for replying to my post. It is much appreciated. Unfortunately my brother does not know very much about computers. He does not know how to boot up in safe mode and he has difficulty figuring out how to open an email account thus i am 100 % positive he would have zero idea what MTP/IP is. I apologize for having it backwards, yet according to dataexpedition.com "MTP/IP, or Multipurpose Transaction Protocol® technology, is transport software that moves data much more quickly and efficiently than traditional TCP/IP technology. In addition, the site states " TCP/IP is a mechanism for assuring the reliable delivery of data between network applications. TCP was created in 1974 and works by establishing a full-duplex, sequential, semi-infinite byte-pipe between application ports. Because of the overhead in maintaining such a complex data model, and because many of TCP's design assumptions are no longer valid for modern networks, it tends to have congestion and efficiency problems. TCP is used to transport over 99% of Internet data. There are many different implementations of TCP, usually varying by operating system. It is possible to tune TCP to be more efficient in some situations at the cost of being less efficient in others

as i stated i am somewhat good at computers yet i've never seen anything like this. I apologize yet I am tired by network connection do you mean internet connection? if so, he had Cable internet and I have Cable internet on this computer. i am writing from the computer that has all of the aforementioned problems. it is very very very slow. i have never been to that site it is just the first one that popped up in the search engine when i typed in MTP/IP and i clicked on that site. i do not know if it reliable, actually now i know it is not because you are telling me i have it backwards and i KNOW FOR A FACT that everyone at afterdawn.com knows far more about computers and technology than anyone else, thus i ALWAYS come to your site if i am stumped because you guys are the best at this and the most intelligent and also polite. i thank you for your reply and it is my sincere hope that you take the time to read all of this. it would be appreciated more than you could know. thank you so very much. jeff

p.s. now that i know that the TCP/IP is the crucial part (i know it for the aforementioned reasons, you guys are beyond brilliant) is there any possible way to get TCP/IP on this computer or is this a lost cause? i hope not because i enjoy working on computers and learning new things so that i may help others with computer issues, that is my goal in life anyway and that is why i have the job i do, i want to help people. i apologize for digressing. thank you again.

 

You should delete the "MPT/IP" device from device manager (if he does need it for something, you can always get it back later). This is some kind of non-device driver, and it is probably dragging the system down terribly. You should not see a "TCP/IP" device in device manager. You can add or remove TCP/IP by going to the control panel, and going into network connections. In there is your network adapter, and you can change the protocols it uses from there. If MPT-IP is there as well, I would uninstall it.

 

Killerbug-I very much appreciate your reply. Thank you. I apologize for my confusion over dailun's question about network connections. I had a brain lapse. The network connection that my brother had and I have are the same. We live together, so nothing has changed in terms of network connections. The network connection is Network 5, local and internet, Realtek RTL8101Family PCI-E Fast Ethernet NIC (NDIS 6.0). The speed of the Network connection is 100 mbps. Is that perhaps the perhaps the problem? Again, thank you for your reply. i am not confident i know how to do all that you are telling me to do yet i will give it best shot. thanks again, you guys rock.

 

killerbug-i know how to do all you asked me to yet the following instruction from you "you can change the protocols it uses from there." i have no idea how to do or what the protocols actually mean. i apologize for my ignorance and i thank you for your help. if you find time, could you please tell me what the aforementioned means and how to change or perhaps lead me to link on this site or elsewhere that tell me how in order to save you as much time as possible. either way, you are much appreciated. thank you.

 

DAILUN-I sincerely aplogize for the message i sent earlier. I had sent that message before reading the post from killerbug. There is no excuse for it and all i know to do is apologize and hope that you can accept my apology. thank you so much for helping me, and any continued help would of course be much appreciated. thank you. jeff

 

Apology not necessary.

At this point I am still not sure of your top level problem, since your original post was very confusing.

Let's start from the top.

What is your basic problem?

Something like

"I have no internet connectivity"
"I don't have any network connections"
"I have a network connection but it shows limited or no connectivity"

and let's go from there.

TCP/IP is necessary for Internet connectivity. However, it is only one of several components that your PC needs in order to do so.

1. A correctly configured/working NIC (Network Interface Card)

2. A valid Ethernet connection to that card.

3. TCP/IP protocols correctly configured for #1 and #2 above

4. A working connection at the Router or other connection to the Internet.

Let's start over and see if we can get your problem resolved.

 

Moving this back to the public forum:

TC says:
The basic problem is that after well over 80 hours of work on this computer it is still running slow, the internet is slow, will not display webpage’s at times, a 7,000 kb download takes over an hour, and every time I turn it on a message pops up stating that my drivers did not install correctly for my MPT/IP device.

However, when I looked in the device manager folder, it stated that the drivers were up to date and fine.

In addition, the TCP/IP device is completely missing and though killer bug explained how to get it back on the PC I do not know how to do that.

Unfortunally, I do not know how to do numbers 1-3 in the list you wrote. I have internet connection, it is only running at 256mbps, it is very slow, the computer crashes etc. I have installed 2 gigs of compatible DDR-2 RAM and I have done all the other “normal stuff” I.e. antivirus, defrag, etc.

 

1.) Go through his software and uninstall everything that he does not need.
2.) Go to device manager and find the MTP/IP (if it is still there) and DELETE IT. Do not update it, we want it gone.
3.) start>control panel>network and sharing center>manage network connections.
4.) There should be at least one thing in there....if there are more than one, only one should be enabled (dissable the ones you are not using).
5.) Right-click on the connection you are keeping, and select "properties"
6.) This is where you can add and remove protocols. You need "client for microsoft networks" and "internet protocol version 4" (you also might need "file and printer sharing for microsoft networks" if you share files between the computers). You sould uncheck all the others (you may have something in there for your firewall, uncheck this for now, and recheck it once everything is working).

 

thanks to you and the other very intelligent and kind people at afterdawn, i finally cracked the puzzle on this darn computer and it is running like new. thank you so very much. I want to let everyone who contributed to this thread know that your time and contributions were invaluable. Again i thank you. Jeff