Going crazy here. Everytime I go to use the programs Snag-it, Cdr-Win, Note Pad, and others I keep getting this error message popping up from MS saying "Windows has encountered a problem and needs to close. We are sorry for the inconvenience" and then it says to Send or Don't Send report to MS. I run Windows XP Pro, with AVG Anti-virus. I am attaching HJT Log. Please, any and all help is greatly appreciated. Many thanks Logfile of HijackThis v1.99.1 Scan saved at 1:11:49 PM, on 8/9/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\SYSTEM32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Microsoft Hardware\Mouse\point32.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Common Files\10 News Now\TrueWeather.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\WINDOWS\System32\drivers\CDAC11BA.EXE C:\Program Files\1-Click Answers\answers.exe C:\Program Files\ewido\security suite\ewidoctrl.exe C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE C:\WINDOWS\System32\nvsvc32.exe C:\PROGRA~1\COMMON~1\GURUNE~1\agtserv.exe C:\WINDOWS\System32\oodag.exe C:\WINDOWS\System32\r_server.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZONELABS\vsmon.exe C:\WINDOWS\System32\wwSecure.exe C:\WINDOWS\system32\fxssvc.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\notepad.exe C:\Program Files\Common Files\ACD Systems\IDBSvr.exe C:\Documents and Settings\Artic\Desktop\CLEAN UP\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Artic/My%20Documents/StartPage/MyStartPage.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Artic/My%20Documents/StartPage/MyStartPage.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = dynhost.inetcam.com;register.inetcam.com R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file) O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll O3 - Toolbar: 1-Click Answers - {7754C418-F62E-44aa-B169-E719E718BCFD} - C:\PROGRA~1\1-CLIC~1\IEToolbar\AnswersToolbarU.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [POINTER] point32.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe O4 - Global Startup: 10 News Now.lnk = C:\Program Files\Common Files\10 News Now\TrueWeather.exe O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe O4 - Global Startup: 1-Click Answers.lnk = C:\Program Files\1-Click Answers\answers.exe O8 - Extra context menu item: Answers... - file:C:\Program Files\1-Click Answers\Html\atiemenu.htm O8 - Extra context menu item: Open Image in New Window - res://C:\Program Files\PopUpCop\popupcop.dll/imagenew O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pctuneup.com/pcpitstop/PCPitStop.CAB O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1121354222804 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} - http://www.bitdefender.com/scan/Msie/bitdefender.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll O20 - Winlogon Notify: WB - C:\PROGRA~1\STARDOCK\OBJECT~1\WINDOW~1\fastload.dll O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\System32\drivers\CDAC11BA.EXE O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\System32\oodag.exe O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing) O23 - Service: Remote Administrator Service (r_server) - Unknown owner - C:\WINDOWS\System32\r_server.exe" /service (file missing) O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\System32\wwSecure.exe
If reverting your system to a better point is out you might try windows update.Uninstalling the last programs may help too. Try these in this order System Restore Uninstall 2 newest programs windows update At a glance you have spyware that might be hindering things Spybot Search & Destroy is good for that
And if you're like me at all I hate the windows messenger client.I would pull it up to the roots.(this most likely isnt the problem however) You have way too many running processes.You should kill what you arent using for the moment.It will speed you way up.
Hi Runner121, Many thanks for responding. If I do a "system restore" won't I lose everything? I did do a Windows update and that did help alot. As far as my 2 newest programs, I can't remember what they were. What if I got rid of O & O Defrag and use Windows defrag? Also, I stay in contact with my sister through MS Messenger. Is there a better messenger out there for me that would be better as MS Messenger? I also am having a problem with all my icons on desktop disappearing, so I have to click on Control,Alt, Delete and then click on New Task and type in the word "explorer and they come right back. Also, what running processes should I get rid of that is running. Did you also say I am running spyware? If so what is it so I can get rid of it.I really do appreciate your help, many thanks.
