I decided to order Pinnacle studio 9 SE from Amazon a few days ago.... It arrived on time and I was dying to try it out thinking my system would run it great. I had similar problems like the rest of you in the second part of the render process. Pinnacle studio 9 cost me £10 of my hard cash. I would have rarther not wasted my time and thrown £10 into the sewer.
It is unfotunate so many people have this problem. I STRONGLY urge people to use the pinnacle web site forums for assistance. Lots of good troubleshooting ideas. I am lucky that I am able to use it for the most part without an issue. In fact, today I just made another movie from old VHS tapes when the kids were still kids. Lots of great memories.
CP, you don't work for pinnacle by any chance? Agree that the forums are good for support. Mainly because their 'official' support is absolute rubbish. But I've followed all the suggestions there and still no good.
I don't think CP realises we've all used the forums, and have been able to successfully troubleshoot the problem. There is a fault in the latest version of Studio 9, and we're all waiting patiently for a fix. You can look all you like - the fault is in the program, not in lack of disk space, or defragging, or whether your freezing of rendering is type 1, or 2, or 3! Been there - tried them all. The program is faulty! I hope nobody else tries to persuade us to do more troubleshooting.
As an aside, I've reformatted my hardisk and started from scratch. I've reinstalled studio from my 'demo' download and entered new activation keys. It says they were accepted and my features are unlocked, but pinnacle still comes up as a trial. View activation keys shows my Trial -> Studio unlock (and my Dolby 2ch), but not my MPEG2 unlock. This is very strange, anyone seen it before? The muppets at Pinnacle support are testing my patience, I don't want to log another call there.
No guys, I dont work for pinnacle. I am only trying to help you find a resolution. One of your other options besides this forum is the pinnaclesys.com web forums, which I personally have used a few times. Another option is to reinstall Pinnacle. There are workarounds to your problems, including the trial version issue. I am done with this thread, good luck.
Ok... I am abrand new user, read all threads here and at Pinnacle. Version 9.4 on disk in box and patched are both faulty and will not render captured video on 2nd pass. Period. I've worked in IT for 20 years and know faulty software when I find it. The work arounds do not work. I have wasted hours on this problem .. faulty software .. and I will need a patch that works to fix my problems. Pinnnacle 9.4 with or without patches does not render properly. Period.
Hi Colin. I've been in IT (we used to call it Computing) for some 40 years. I'm a trained and experienced Systems Analyst (so not really a newby!) - and I've tried to point out what you're saying over several postings. Having exhausted all the obvious solutions (reinstalling, checking forums, looking at pinnacle forums) it's a bit frustrating to get guys coming on the forum asking if you've defragged your drive etc. I realise they mean well, and thank them for their contributions. But they seem to assume we know nothing. Thanks for your contribution - you're absolutely right. The software is flawed! Best Wishes. Allan
All, I have the exact same problem as is described above. My config is this: AMD 2500+ 2 7200RPM hard drives, (1) 250GB Hard Drive (90GB free) & (2) 80 GB Hard Drive (40GB free) 1 GB RAM 64 MB NVIDIA VC (I know, need bigger Pinnacle Studio 9 v9.4.3. I believe this should be plenty to go from MiniDV to DVD, as I have been able to successfully create and burn Studio projects in the past. I too am only trying to "Create disk content but don't burn", and experience the problem where the rendering freezes during the 2nd pass. I never actually try to burn the DVD, only to create the DVD content. I believe that astalker is right on when mentioning that this could be caused by the sound. I believe this since in addition to having the problem of rendering, I have a 2nd problem with this version of Studio where some segments of the video I transferred to the full quality DV (AVI format) are missing sound, but only when that video is played in Studio. When the video is played in Windows Media Player, low and behold the sound is still there. Another observation - I was able to create a single project with this build of Studio. That project was approx. 2 full hours of video, complete with Menus, Titles, and I think 5 MP3's. I was able to get that to render, then to burn the DVD. That was my first attempt with this build, and worked successfully. After that, my 2nd...3rd...Nth project attempts have all failed. So, I have tried many many different test cases this weekend in attempt to get around theproblem. Unfortunately, after reading your threads and seeing the common issues I believe this is definately a problem with Pinnacle Studio 9.4.3. Interestingly enough, in my testing I was able to render a 2 minute test DVD (from some of the same full quality DV in AVI format), but that is the only success I have had. I may switch back to the purchased CD version (9.1) and see if the problem goes away. Will let you know what more I come up with. Good luck everyone, and may Pinnacle get this fixed quick so we can proceed! Rob
I had one more thought - I just realized the difference between my one project that was successful with Studio, and all the rest that have been failing. I have both the Studio 9 SE product and Studio 9 full product, and I had just reformatted my box (from scratch) and inadvertently loaded the 9 SE disk, not the full 9 disk. The one that was successfully rendered was using 9 SE, patched to version 9.4.3. After that, I realized I hadn't used the full copy so uninstalled and reinstalled the full version 9 with the .4.3 patch. Hmm...I'm going to go back to the original 9 disk and hope this patch is just bogus and causing my weekend of pain. Will keep you posted.
Well, my attempt worked. I completely uninstalled then used the registry clean utility provided by Pinnacle, then reinstalled Studio 9.1 and problem solved. Upon reinstall, Studio still couldn't process the sound correctly on the above mentioned DV --> AVI clips where the sound was not working in Studio (but was in Windows Media Player). So, thankfully I still had the MiniDV tape, so had to capture from the tape again to AVI. Upon doing so, Studio now plays the sound correctly. Likewise, I went ahead and rendered my content (again, without actually burning to DVD), and this time everything worked...YES! Ah, the sweet satisfaction of extremely painful success. Now to write Pinnacle and tell them to get their $h1T together, since this is completely bogus (as you all too painfully well know). Time for bed. Rob
Thanks Rob. As a new customer with no previous version to fall back to I guess I am stuck waiting for the patch... Come on Pinnacle, pull your fingers out!!
Thanks Rob. For your information, I only uninstalled the 9.4.3 patch (Full version), and had therefore to reinstall Version 9. I did not do any cleaning of registry - 9.0 worked fine. I applied the 9.3 patch, which I fortunately had, and it works OK too. It's just the 9.4.3 which causes the problem. Not sure if Colin is able to wind back to 9.0 - that would work. The only thing I miss is the ability to import from another DVD. Hope Pinnacle are keeping up with all this - sounds like Rob is communicating with them. I'm not - got fed up with the hoops they wanted me to jump through! Best Wishes Allan
Just took 15 seconds of avi that would not get though 2nd pass, converted it to MPEG2 and it now renders straight to disk. Any ideas?
Brand new to this board. Purchased Studio 9 3weeks ago (loaded patch too). Had to reload the software 5 times in the past 3 weeks. The product does not render/compile with menus, I have to remove the menus, create AVI file, import back to Studio, add back menus then burn (and the quality suffers). One thing that has helped is that I only capture in one continuous file, then cut/edit from that one file. Otherwise I got memory errors. I have to say from all the posts that there is a serious problem with this product and it is buggy as all hell. I am tired of being told to 'set windows to high performance, or defrag', this product just does not work right.
I have just received an email from Pinnacle tech. with the "simple" remark [bold]solved [/bold]. This is not true--I just refused to invest more than the 20+ hours testing and replying to Pinnacle only to have another rediculous test. I have been using Pinnacle version 7,8,and now 9. They will really solve this glitch and eventually come out with a patch, but not without a lot of prodding from those who have purchased their program(s). I recommend that each of us in this thread who feel the problem is within the patch 9.4.3.70 send a statement to that effect to Pinnacle. I don't think they search forums like AfterDawn. We have bought their program(s) and deserve better product. We are not all "newbies" and should not be treated like we don't know much more than how to turn on a computer. There is a better impact in numbers -- maybe it will work with Pinnacle? Good luck to us all, Bob
Bob, Allan and others, I have had a similar experience with Pinnacle. I spent many hours trying various things to get one project to render to the DVD files stage, without success and updating them with the lack of progress. Then I downloaded a completely new video file about 31 minutes long, with no editing and it rendered OK. Pinnacle's response was that there must be something wrong with the other files. My belief is that it was just luck and probably the new one will start to do the hanging thing when I do some editing on it. So we should all tell them the problem has not been fixed. Ian
We may have the last laugh. After re-formatting my computer and starting from scratch, they are now not even able to get my product unlocked. And what did I recieve in the email today? A customer support survey. They will know what I think when I get time to fill it in. I'm asking for my money back and getting Adobe Premiere Elements. It must be better.
Don't really have a problem with the rendering process. It doesn't hang or crash. I've been using it for a couple of months now. Probably about 10 times a day (i'm a proffessional videographer) My problem is video coming out of sync during playback or video freezing within the first 10 seconds and audio keeps going. Doesn't seem to be a thread for that so I figured this was the best place to go.
